Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Benjamin Sykes

Salem,VA

Summary

As a professional, I strive to utilize my knowledge and abilities to best serve the customers and clients I work with. I consistently maintain a positive attitude and continually seek out professional growth opportunities to assure I am in line with upward trends and new information.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Control Laboratory Technician

Procter & Gamble
03.2018 - 01.2022
  • As a QC Lab Technician, I worked to collect, label, analyze, and record results and related information in reference to finished products and packaging material samples
  • To complete these tasks I was in charge of maintaining and calibrating scientific instruments on a day-to-day basis; Performing low to high complexity testing on finished products, and recording all results in logbooks and an electronic data system
  • One of my accomplishments was becoming the Gantrez Salts Subject Matter Expert
  • In this role, I was in charge of maintaining all laboratory testing, SOP's, instruments, and inventory pertaining to the Gantrez Salts business
  • The main instruments that I operated using the Chromeleon UI were a GC with Headspace Autosampler and a PerkinElmer ICP.
  • Kept accurate records of all tests performed, enabling easy identification of trends or potential issues over time.

Technology/Mobility Sales Supervisor

Staples
04.2013 - 03.2018
  • While in this position, I acted as a team leader in the technology department in both sales and services
  • I routinely coached and modeled positive selling techniques and instructed associates in diagnosing, repairing, and maintaining technology products
  • This included initial set-up, transferring data from older devices, and the installation of services and software
  • I was tasked with a multitude of other jobs that ranged from SOHO/Small Business set up (Installing Routers, Printers, Computers, Mobile devices, and POS systems) using Break/Fix and Managed Services methods, to repair/upgrade of older consumer-based devices
  • Often using the sysinternal tools (Powershell, Active Directory, Process Explorer) of Windows 10-XP, to Diagnose, Manage, Repair, and Deploy Windows 10 to new machines.

Sales And Repair Technician

TekComm
03.2012 - 02.2013
  • My primary focus in this position was properly diagnosing and repairing video game consoles, mobile devices, and computers
  • Maintaining a neat and organized Workbench, Cataloging all customer devices for repair, and performing repairs in a timely manner while upholding the quality of all repairs was crucial to my success in this role
  • Performed day-to-day store operations such as opening and closing the store and depositing daily earnings into the cash vault.
  • Developed strong relationships with clients, resulting in repeat business and increased referrals.

Sales Associate/Photo Lab Technician/Key Holder

Ritz Camera
07.2009 - 10.2012
  • Engaged customers utilizing excellent customer service and extensive knowledge of all store products including cameras and camera accessories as well as the equipment used to produce images of the highest quality and to the customer's exact specifications
  • Open/Closing the store, managing bank deposits and Inventory of all store assets with 100% accuracy was required
  • Representative and satellite vendor for Verizon Wireless device sales.

Education

Associate in Arts (A.A.) - Information Technology -

University of Phoenix
Phoenix, AZ
02.2024

Skills

  • Proficient in operating and maintaining Laboratory Instruments including: GC, HPLC, ICP, IC and low complexity laboratory instruments, as well as Laboratory Inventory Management Systems
  • PC Building and hardware, LAN/WAN setup & configuration, SOHO design and setup (Printers, Home/Office Computers, Switches, Routers, Servers)
  • Knowledgeable with Microsoft Office software
  • Proficient with all Microsoft Operating Systems
  • Professional Customer Service
  • Clear and concise communication skills
  • Excellent Attention to Detail
  • Typing speed: 50 words per minute

Certification

CompTIA A+


Timeline

Quality Control Laboratory Technician

Procter & Gamble
03.2018 - 01.2022

Technology/Mobility Sales Supervisor

Staples
04.2013 - 03.2018

Sales And Repair Technician

TekComm
03.2012 - 02.2013

Sales Associate/Photo Lab Technician/Key Holder

Ritz Camera
07.2009 - 10.2012

Associate in Arts (A.A.) - Information Technology -

University of Phoenix

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Benjamin Sykes