Benjamin Tabor
Canton,MA
Summary
Dynamic team player with a proven track record at Herb Chambers Lexus, enhancing customer satisfaction through personalized service strategies and outstanding customer service. Expert in fleet management and operational efficiency, leveraging strong negotiation skills and teamwork to streamline processes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker eager to secure entry-level Job Title position. Ready to help the team achieve company goals.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Rental Car Manager
Herb Chambers Lexus
- Conducted operations by implementing inventory control processes.
- Enhanced customer satisfaction by developing personalized service strategies for clients.
- Oversaw customer service initiatives, improving response times and resolution rates.
- Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
- Increased customer satisfaction by implementing efficient rental car management processes and procedures.
- Streamlined reservation procedures for faster service and improved customer experience.
- Collaborated with other departments to improve functional communication and efficiency across the department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Automotive Technician
Boch Toyota
Norwood, MA
08.2021 - 06.2022
- Diagnosed and repaired mechanical issues in various vehicle models using advanced diagnostic tools.
- Performed routine maintenance tasks, ensuring optimal vehicle performance and customer satisfaction.
- Collaborated with team members to streamline service workflows and enhance operational efficiency.
- Assisted in training new technicians on safety protocols and equipment usage for improved workplace standards.
- Conducted thorough inspections to identify potential safety concerns and recommend necessary repairs.
- Enhanced customer interactions through effective communication of repair processes and recommendations.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to factory recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Car Wash Attendant
Rojo Co.
Norwood, MA
06.2020 - 07.2021
- Operated high-pressure washing equipment to ensure thorough vehicle cleaning.
- Applied cleaning agents and waxes to enhance vehicle appearance and protection.
- Maintained cleanliness of work area to adhere to safety standards and protocols.
- Assisted customers with service selection, ensuring satisfaction with their experience.
- Inspected vehicles for damage or issues prior to washing, reporting findings to management.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained new staff on proper cleaning techniques and equipment usage for consistent results.
- Monitored inventory levels of cleaning supplies, assisting in restocking as needed.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
Education
High School Diploma - Automotive Engineering
Blue Hills Technical Vocational High School
Canton, MA06.2021
Skills
- Strong negotiation skills
- Team leadership
- Fleet management expertise
- Operational efficiency
- Process improvement strategies
- Problem-solving capacity
- Inventory control proficiency
- Teamwork and collaboration
- Time management
- Customer service
- Multitasking
- Attention to detail
- Organizational skills
- Computer skills
- Excellent communication
- Adaptability and flexibility
- Problem resolution
- Customer relations
- Task prioritization
- Scheduling and coordinating
- Self motivation
- Goal setting
- Team development
- Quality control
- Sales strategy
Certification
- OSHA 10-Hour
- Lift training and hoisting
- Hot works certified
Timeline
Automotive Technician
Boch Toyota
08.2021 - 06.2022
Car Wash Attendant
Rojo Co.
06.2020 - 07.2021
Rental Car Manager
Herb Chambers Lexus
High School Diploma - Automotive Engineering
Blue Hills Technical Vocational High School