Benjamin Talbot
Summary
Accomplished Regional Partner of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
14
14
years of professional experience
Work History
General Manager
Portillo's Hot Dogs
2023.09 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Multi-Unit General Manager
Birdcall
2022.11 - 2023.09
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
General Manager
Chicken N Pickle
2022.06 - 2022.11
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Vice President of Culinary
Torchy's Tacos
2021.05 - 2021.10
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Led operational team in creation, roll out and management of new product lines.
- Established performance goals for department and provided methods for reaching milestones.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Regional Partner of Operations
Torchy's Tacos
2017.05 - 2021.05
- I managed over $100 Million Dollars a year in sales with an 18 % O.I.
- I opened over 45 stores in 8 states and 10 stores since the start of Covid-19.
- I managed 8 multi-unit managers over 8 states and worked directly with the C.O.O.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Exceeded turnover goals by establishing a best in class culture built around People first
- Tracked key metrics and developed spreadsheets and data models.
- Collaborated with product development team to effectively modernize and update promotions.
Area Manager of Operation
Torchy's Tacos
2012.01 - 2017.05
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
- Created a best in class Culture which allowed me to Develop the market from 4 units to 10 units while under my watch.
- Took market from an avg AUV $3.8 million to $4.7 Million
- Helped plan marketing strategies.
- Served instrumental role in organizational transformation and implementation and participated in 2 successful large-scale Operational Changes. ( Compeat and Northstar)
- Helped identify and train over 20 hourly employees into management.
General Manager of Operations
Torchy's Tacos
2010.05 - 2012.01
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
High School Diploma -
South Garland High School
Garland, TX05.1998
Skills
- Performance Metrics Analysis
- Relationship building
- Customer and employee rapport
- Business planning
- Staff Management
- Budgeting
- Relationship building and retention
- Targeted marketing
- Program oversight
Timeline
General Manager
Portillo's Hot Dogs
2023.09 - Current
Multi-Unit General Manager
Birdcall
2022.11 - 2023.09
General Manager
Chicken N Pickle
2022.06 - 2022.11
Vice President of Culinary
Torchy's Tacos
2021.05 - 2021.10
Regional Partner of Operations
Torchy's Tacos
2017.05 - 2021.05
Area Manager of Operation
Torchy's Tacos
2012.01 - 2017.05
General Manager of Operations
Torchy's Tacos
2010.05 - 2012.01
High School Diploma -
South Garland High School
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