Summary
Overview
Work History
Education
Skills
References
Timeline
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Benjamin Theurer

Logan,UT

Summary

Dynamic professional with a proven track record at Crumbl Cookies, excelling in customer service and conflict resolution. Adept at managing workflows and fostering teamwork, I bring strong food handling skills and a commitment to cleanliness. Recognized for effectively addressing customer concerns, ensuring a positive experience in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Team Member

Provo Beach
Provo, UT
03.2023 - 10.2023
  • Rotated through series of different stations based on team needs.
  • Provided excellent customer service support to attendees.
  • Various Closing Duties.

Ice Cream Server

Handels Icecream
Lindon, UT
02.2022 - 12.2022
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served and scooped ice cream, following sizing specifications.
  • Managed POS register to complete customer transactions.

Shift Lead

Crumbl Cookies
Lindon, UT
02.2020 - 11.2021
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - Psychology

Utah State University
Logan, UT

Skills

  • Excellent Customer service
  • Hard Worker
  • Team Player
  • Conflict resolution
  • Problem-solving aptitude
  • Teamwork and collaboration
  • Food safety and sanitation
  • Food Handling
  • Cleanliness
  • Adaptive and creative

References

References available upon request.

Timeline

Team Member

Provo Beach
03.2023 - 10.2023

Ice Cream Server

Handels Icecream
02.2022 - 12.2022

Shift Lead

Crumbl Cookies
02.2020 - 11.2021

Some College (No Degree) - Psychology

Utah State University

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Benjamin Theurer