Benjamin Thomas
Fayetteville,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Front of House Trainer
HCI Hospitality-Freddys
Fayetteville, NC
06.2023 - Current
- Provided support for managers when dealing with challenging customer service issues.
- Ensured compliance with safety regulations within the workplace environment.
- Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities.
- Monitored employee performance during shifts to ensure adherence to company policies and procedures.
- Provided guidance to newly hired employees on how to interact with customers in a professional manner.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Pine Forest High School
Fayetteville, NCSkills
- Guest Relations
- Task Delegation
- Menu knowledge
- Employee Coaching
- Food safety understanding
- POS system operations
- Training and coaching
- Restaurant Operations
- Point of sale systems
- Quality Standards
- Order Accuracy
- Training and mentoring
Timeline
Front of House Trainer
HCI Hospitality-Freddys
06.2023 - Current
High School Diploma -
Pine Forest High School
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