Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Front of House Trainer
HCI Hospitality-Freddys
Fayetteville, NC
06.2023 - Current
Provided support for managers when dealing with challenging customer service issues.
Ensured compliance with safety regulations within the workplace environment.
Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities.
Monitored employee performance during shifts to ensure adherence to company policies and procedures.
Provided guidance to newly hired employees on how to interact with customers in a professional manner.
Answered customer questions and provided store information.
Processed payments promptly for customers to exceed productivity standards.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Pine Forest High School
Fayetteville, NC
Skills
Guest Relations
Task Delegation
Menu knowledge
Employee Coaching
Food safety understanding
POS system operations
Training and coaching
Restaurant Operations
Point of sale systems
Quality Standards
Order Accuracy
Training and mentoring
Timeline
Front of House Trainer
HCI Hospitality-Freddys
06.2023 - Current
High School Diploma -
Pine Forest High School
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