Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Thomas

Fayetteville,NC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Front of House Trainer

HCI Hospitality-Freddys
Fayetteville, NC
06.2023 - Current
  • Provided support for managers when dealing with challenging customer service issues.
  • Ensured compliance with safety regulations within the workplace environment.
  • Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities.
  • Monitored employee performance during shifts to ensure adherence to company policies and procedures.
  • Provided guidance to newly hired employees on how to interact with customers in a professional manner.
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Pine Forest High School
Fayetteville, NC

Skills

  • Guest Relations
  • Task Delegation
  • Menu knowledge
  • Employee Coaching
  • Food safety understanding
  • POS system operations
  • Training and coaching
  • Restaurant Operations
  • Point of sale systems
  • Quality Standards
  • Order Accuracy
  • Training and mentoring

Timeline

Front of House Trainer

HCI Hospitality-Freddys
06.2023 - Current

High School Diploma -

Pine Forest High School
Benjamin Thomas