Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Thompson

Thousand Oaks,CA

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

17
17
years of professional experience

Work History

Server/Bartender

California Pizza Kitchen
04.2023 - Current
  • Started with new menu roll out and changes to the current item menu
  • Product knowledge of all items to make sure allergies are safe for each guest
  • Up to date with promotions and rewards programs
  • Multitasking with several tables at once ensuring that everyone is getting the best experience
  • Keeping the restaurant clean and organized throughout the shift
  • Food running food for the restaurant
  • Helping the bar whenever they need assistance
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Front of House Manager

Tabu Shabu Restaurnt
10.2020 - 07.2023
  • Keeping staff up to date on out-of-stock items, cook times and up to date procedures and promotions
  • Helping with scheduling issues
  • Covering shifts for team members
  • Ordering daily fresh produce for the next day
  • Keeping up with staff to ensure the best customer and employee services
  • Posting on Instagram to promote the promotions and products we serve
  • Team lead since September 2021
  • Setting up the patio and bar top
  • Sanitizing and going through Covid measures to make sure everyone is safe and healthy
  • Explaining the whole shabu shabu experience
  • Cleaning, mopping and organizing the restaurant for opening and closing
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Sales Associate

Lovesac
03.2020 - 07.2021
  • Showing guests Love sac's designed for life products and how they work
  • Sanitizing the store and making sure everyone is safe
  • Checking up with people to make sure they are satisfied with their purchase
  • Updating guests with promotions and financing options
  • Cleaning the showroom throughout the shift to display the products
  • Server

Melting Pot
02.2017 - 02.2020
  • Opening and closing the restaurant which includes food prepping and preparing for the next day
  • Greeting and helping guests through the whole fondue experience
  • Making cheese, dropping fondue broths and chocolate
  • Going over signature sauces and cooking times
  • Deep cleaning the restaurant about 2 - 3 times a year
  • Server

Island's Restaurant
10.2015 - 09.2016
  • Responsible for the customer satisfaction, time management and promoting company products
  • Manage the work space by scheduling drinks, appetizers, and entrees in a timely manner
  • Implements problem solving solutions for unsatisfied customers
  • Collaborated with coworkers ensuring every customer received the best possible service

Leasing Specialist

Essex Property Trust
01.2015 - 10.2015
  • Helped coordinate, facilitate, and manage 608 luxury apartment community in the Ventura County
  • Contributed over $2 Million in revenue for the community in an 8 month time frame
  • Averaging 10-14 leases a month
  • Strong people skills with all levels of management, executives, vendors and clients
  • Performed daily sales duties to include booking appointments, approving applications and handling resident's concerns and marketing the community through Craigslist & Yelp
  • Maintains strict confidentiality with client files and office documents Perform timely
  • Server

Host

Paul Martin's American Grill
11.2013 - 08.2014
  • Coordinated scheduling reservations a high end restaurant
  • Team player that helped clean tables, run food and drinks to insure customers satisfaction
  • Coordinated scheduling reservations and maintaining seating rotation
  • Strong people skills with all levels of management, executives, vendors and customers

TGI Friday's
09.2011 - 01.2015
  • My first restaurant where it was fast pace, busy and changing constantly
  • Up to date with promotions, coupons and events
  • Started as host then moved my way up to busser, runner than to sever
  • Helping other employees with anything to ensure the guests best experience

Footwear Specialist

Sports Chalet
08.2006 - 04.2012
  • Provided customer service and informed customers of the latest equipment, product and tips for their next adventure
  • Helped customers address their needs and seek out the best equipment for what they want
  • Team player that helped in several departments when other associates were in need of help

Education

High School Diploma -

Conejo Valley Adult School
Thousand Oaks, CA
2005

Skills

  • EXCEL
  • OUTLOOK
  • WORD
  • ALOHA POS
  • Customer Service over 10 years
  • Sales
  • Server
  • Organizational Skills
  • Microsoft Office
  • MS Office
  • Training
  • Restaurant Experience
  • Yardi
  • Property Leasing
  • Property Management
  • Catering
  • Fair Housing Regulations
  • Budgeting
  • Banquet Experience
  • Host/Hostess
  • Restaurant Management
  • Office Management
  • Busser
  • Kitchen Management Experience

Timeline

Server/Bartender

California Pizza Kitchen
04.2023 - Current

Front of House Manager

Tabu Shabu Restaurnt
10.2020 - 07.2023

Sales Associate

Lovesac
03.2020 - 07.2021

Melting Pot
02.2017 - 02.2020

Island's Restaurant
10.2015 - 09.2016

Leasing Specialist

Essex Property Trust
01.2015 - 10.2015

Host

Paul Martin's American Grill
11.2013 - 08.2014

TGI Friday's
09.2011 - 01.2015

Footwear Specialist

Sports Chalet
08.2006 - 04.2012

High School Diploma -

Conejo Valley Adult School

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Benjamin Thompson