Benjamin Thorne
Valparaiso,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate individual with strong organizational skills eager to secure entry-level behavioral technician position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Automotive Enthusiast Advisor (AEA2)
Hagerty Insurance
03.2023 - 09.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
- Built and maintained relationships with clients to provide ongoing support.
- Monitored customer service operations to confirm compliance with quality standards.
- Gathered and analyzed customer feedback to inform product and service improvements.
Office Administrator
Coastline Academy
08.2020 - 02.2023
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
Inside Sales Representative
Action Pest Control
11.2018 - 07.2020
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Managed friendly and professional customer interactions.
Front Office Manager
COURTYARD MARRIOTT
11.2017 - 11.2018
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
ASSOCIATES - Graphic design
STEVENS-HENAGER COLLEGE
Salt Lake City, UT2014
Skills
- Data Collection
- Critical Thinking
- Employee Training
- Active Listening
- Self Motivation
- Team Collaboration
- Problem-solving aptitude
- Adaptability
- Written Communication
Timeline
Automotive Enthusiast Advisor (AEA2)
Hagerty Insurance
03.2023 - 09.2023
Office Administrator
Coastline Academy
08.2020 - 02.2023
Inside Sales Representative
Action Pest Control
11.2018 - 07.2020
Front Office Manager
COURTYARD MARRIOTT
11.2017 - 11.2018
ASSOCIATES - Graphic design
STEVENS-HENAGER COLLEGE
Similar Profiles
Allison VolkAllison Volk
Automotive Enthusiast Advisor 3 (AEA3) at Hagerty InsuranceAutomotive Enthusiast Advisor 3 (AEA3) at Hagerty Insurance
Taylor GlynnTaylor Glynn
Assistant Manager | Private Client at Hagerty InsuranceAssistant Manager | Private Client at Hagerty Insurance
Derek TupyDerek Tupy
Advanced Security Analyst - Third Party Risk at Hagerty InsuranceAdvanced Security Analyst - Third Party Risk at Hagerty Insurance
Joseph FrankusJoseph Frankus
Student Advocate at Valparaiso Community SchoolsStudent Advocate at Valparaiso Community Schools
Amanda PoninskiAmanda Poninski
Household Manager/ Special Needs Caregiver and Coordinator at Poninski FamilyHousehold Manager/ Special Needs Caregiver and Coordinator at Poninski Family