Benjamin Tippets
Penryn,CA
Summary
Dedicated and organized management professional with residential and light commercial development and construction experience. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Excellent problem solver and decision maker with exceptional customer service and communication skills. Extremely reliable with a commitment to meet deadlines and see projects through to completion.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
Big Mountain Heating & Air
Sacramento, CA
07.2020 - 12.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Established and created a training program to effectively improve employee efficiency and performance and reduce warranty call-backs.
General Manager
Evolv Development, Management & Construction, Inc.
Loomis, CA
11.2012 - 07.2020
- Managed new project process including land acquisition, project feasibility, entitlements, product research, project design and consultant coordination.
- Managed construction team including pre-construction, construction, and warranty departments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Oversaw product development initiatives from concept through completion stages.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices for available products.
Installation Manager
Wise Energy Solutions, Inc.
Sacramento, CA
03.2000 - 12.2010
- Ensured compliance with safety regulations during the installation process.
- Created procedures for installing products effectively and efficiently.
- Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Collaborated closely with other departments such as engineering, sales, procurement. when necessary.
- Provided technical support for troubleshooting issues related to installed systems.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Oversaw training sessions for customers on proper use of new systems after completion of installs.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Worked closely with authorities to obtain permits and resolve site issues.
- Inspected sites before and after construction projects.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
HVAC Lead Technician
Energy Savers
Sacramento, CA
02.1998 - 02.2000
- Assisted junior technicians in resolving complex technical problems.
- Ensured that all systems were compliant with industry standards and regulations.
- Created detailed reports summarizing all installation activities.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Tested components, assemblies and systems to diagnose problems.
- Installed new appliances, wiring, plumbing and controls.
Education
BPI - Building Analyst - Architectural And Building Sciences
Building Professional Institute
Irvine06-2004
HVAC Technician Certification - HVAC Installation And Repair
Ultimate Technical Academy
Little Rock, IA03-2003
High School Diploma -
Independence High School
Roseville06-1994
Skills
- Business and Operations Management
- Project Management
- Multidisciplinary Collaboration
- Quality Assurance Controls
- Contract Development
- Budgeting and cost control
- Problem-Solving
- Schedule Management
- Operational Efficiency
- Team Leadership
- Decision-Making
Affiliations
I run a small organic farm with my wife focusing on our local community to provide a place for people to buy healthy organic meats and learn established organic farming practices. I am a youth group leader for boys 12-17 years old in our local community of Loomis. We meet Wednesday nights to provide community service opportunities, mentoring and leadership experiences while working side by side with the boys.
Certification
- EPA
- OSHA 30
- B - General Building
- C-20 HVAC
- C-16 Plumbing
References
References available upon request.
Timeline
Operations Manager
Big Mountain Heating & Air
07.2020 - 12.2022
General Manager
Evolv Development, Management & Construction, Inc.
11.2012 - 07.2020
Installation Manager
Wise Energy Solutions, Inc.
03.2000 - 12.2010
HVAC Lead Technician
Energy Savers
02.1998 - 02.2000
BPI - Building Analyst - Architectural And Building Sciences
Building Professional Institute
HVAC Technician Certification - HVAC Installation And Repair
Ultimate Technical Academy
High School Diploma -
Independence High School
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