Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Toman

Kailua,HI

Summary

Transitioning from High school into my fathers store I have learned the value of keeping the customers happy so they want to come back. Over the course of the three years I worked at Tomans I valued the store and its sales as well as the relationships. I adore talking and getting to know customers and their backgrounds to build friendships. After Covid limited our service capablilities we leaned on outsourcing drycleaning and tailoring, which is the bread and butter of the store. This allowed me to make close relationships, and comprise with local business visions. I would fit into your business with my problem solving and relationship building experience.

Overview

3
3
years of professional experience

Work History

Assistant Manager, Sales

Jacob Toman/Tomans Men's Fashion
06.2021 - 01.2024
  • Increased sales revenue by implementing strategic marketing plans and analyzing consumer trends.
  • Managed a team of sales representatives, resulting in improved productivity and higher customer satisfaction.
  • Collaborated with store manager to develop effective merchandising displays, driving increased foot traffic and sales.
  • Developed strong relationships with key clients by providing exceptional service and support, leading to repeat business and referrals.
  • Delivered comprehensive training programs for new hires, ensuring a strong understanding of company policies and procedures as well as product knowledge.
  • Analyzed sales data to identify areas for improvement, implementing targeted strategies that led to increased performance across all metrics.
  • Implemented cross-selling techniques that effectively promoted additional products or services based on customer needs, increasing overall transaction value.
  • Maintained thorough knowledge of industry trends and competitor activity in order to inform strategic decision-making processes within the organization.
  • Worked closely with supply chain partners to ensure timely delivery of merchandise, preventing inventory shortages or delays that could impact sales performance.
  • Consistently exceeded individual sales targets by employing persuasive communication skills and expert product knowledge when interacting with customers.
  • Developed a loyal customer base through regular follow-up contacts after initial purchase transactions, encouraging repeat business over time.
  • Participated in ongoing professional development opportunities to enhance leadership skills and stay current on industry best practices for retail management.
  • Created a positive work environment by fostering open communication and teamwork among staff members, leading to improved morale and job satisfaction.
  • Assisted in the development of annual sales forecasts, providing accurate projections that informed budgetary decisions for store operations.
  • Established a strong rapport with vendors and suppliers, negotiating favorable terms that resulted in cost savings for the organization.
  • Assisted sales team with completing customer transactions and managing issues.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Managed and developed sales team.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Liaised between customers and product development team to recommend product improvements.

Education

Kohler High School
Kohler, WI

Skills

  • Sales Pipeline Management
  • Client Acquisition
  • Cold-Calling
  • Sales Presentations
  • Social Media Marketing
  • Territory Management
  • Conflict resolution
  • Effective communication
  • Analytical thinking
  • Staff training
  • Email marketing
  • Team leadership
  • Upselling techniques
  • Sales Reporting
  • Sales Coaching
  • Relationship Building and Management
  • Personnel Training
  • Store Improvement Skills
  • Account Management
  • Operations Management
  • Sales Targeting
  • Customer Billing
  • Customer Service
  • Account Acquisition
  • Social Media Savvy
  • Sales Processes
  • Rapport and Relationship Building

Timeline

Assistant Manager, Sales

Jacob Toman/Tomans Men's Fashion
06.2021 - 01.2024

Kohler High School

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