Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Benjamin Tongue

Oviedo

Summary

Dynamic Area Food and Beverage Director at JL Hospitality Management, Inc., recognized for enhancing operational efficiency and guest satisfaction through innovative menu development and cost control. Proven ability to cultivate strong vendor relationships and lead high-performing teams, driving profitability while maintaining a commitment to sustainability and exceptional service delivery.

Food and beverage professional with extensive expertise in enhancing dining experiences and optimizing service standards. Recognized for fostering collaborative team environments and consistently achieving business objectives. Highly adaptable to evolving industry trends and operational needs.

Knowledgeable [Desired Position] with robust background in managing food and beverage operations for high-end establishments. Proven history of improving operational efficiency and elevating guest satisfaction. Demonstrated leadership in team development and strategic planning.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Area Food and Beverage Director

JL Hospitality Management, Inc
04.2018 - 07.2025
  • Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
  • Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
  • Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
  • Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
  • Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
  • Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
  • Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

General Manager

Bowlmor AMF Centers
04.2011 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Assistant General Manager, F&B Manager

Grand Bohemian Hotel Orlando
06.2003 - 02.2010
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Education

Bachelor of Arts - Business Administration And Management

Almeda University
Des Moines, IA
02-2022

Skills

  • Operational efficiency
  • Hospitality management
  • Allergen awareness
  • Menu development
  • Recipe creation
  • Purchasing management
  • Performance analysis
  • Cost control

Accomplishments

    Manager of the Year, Southern Region, Bowlmor AMF 2015

    Manager of the Quarter, Grand Bohemian Hotel, Orlando 2008

Certification

Alaska Food Manager Certification , State of Alaska 2024


Alcohol Awareness, CHARR, State of Alaska 2024


Serve Safe - 2023

Languages

English
Native or Bilingual

Timeline

Area Food and Beverage Director

JL Hospitality Management, Inc
04.2018 - 07.2025

General Manager

Bowlmor AMF Centers
04.2011 - 01.2018

Assistant General Manager, F&B Manager

Grand Bohemian Hotel Orlando
06.2003 - 02.2010

Bachelor of Arts - Business Administration And Management

Almeda University

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