Benjamin Torres
Fox River Grove,IL
Summary
Graphic Design: Results-driven Graphic Designer with a proven track record in leveraging technical skills to create compelling visual content that informs and engages audiences. Adept at managing all phases of design projects while ensuring alignment with brand messaging and strategy. Possesses strong expertise in desktop publishing tools and graphic design software, complemented by a commitment to continuous learning through workshops and professional societies. Recognized for delivering high-quality content on tight deadlines, demonstrating resourcefulness and attention to detail.
Restaurant Manager: Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
La Pizza Via
Fox River Grove, IL
06.2017 - Current
- Provided exceptional customer service by anticipating guest needs before they arise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved conflicts among employees in an effective manner.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Updated computer systems with new pricing and daily food specials.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Worked effectively in team environments to make the workplace more productive.
Graphic Designer
Willow Creek Young Adults
Barrington, IL
10.2018 - 05.2019
- Provided creative direction and mentorship to junior design staff and interns.
- Developed wireframes and prototypes for website design projects, focusing on user experience.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Implemented client feedback into design revisions, ensuring final deliverables met project requirements.
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
Graphic Designer Intern
Family Bridges
Oakbrook Terrace, IL
06.2018 - 09.2018
- Conducted research on design trends to maintain fresh and relevant visual content.
- Collaborated with marketing teams to create cohesive designs for brand identity and promotional materials.
- Created original designs for posters, flyers, and logos for various events.
- Reviewed final layouts, making improvements and suggestions as needed.
Food Service Worker
Primo Pizza
Barrington, IL
06.2015 - 06.2017
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained accurate records of sales transactions for end-of-day reports.
- Ensured all dishes were presented attractively before serving to customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Cleaned kitchen areas, equipment and utensils.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
Bachelor of Arts - Graphic Design
Columbia College, Chicago
Chicago, IL12-2019
High School Diploma -
Barrington High School
Barrington, IL05-2015
Associate of Arts - Graphic Design
The Illinois INstitute of Art - Schaumburg
Schaumburg, ILSkills
- Employee Development
- Inventory Control
- Budget Management
- Food Safety Compliance
- Culinary Menu Design
- Client Relationship Management
- Team Leadership
- Analytical Problem Solving
- Client Relationship Management
- Client-Centric
- Calendar Management
- Workforce Scheduling
- Flexible Problem Solving
- Workplace Professionalism
- Brand Identity Design
- Brand Development
- Experienced with Graphic Design Tools
- Effective Time Management
- Graphic Design
- Visual Layout Design
- Effective Brand Positioning
- Page Layout Design
- Adobe photoshop, illustrator, and InDesign
- Media Marketing
- Product Packaging Design
Timeline
Graphic Designer
Willow Creek Young Adults
10.2018 - 05.2019
Graphic Designer Intern
Family Bridges
06.2018 - 09.2018
Restaurant Manager
La Pizza Via
06.2017 - Current
Food Service Worker
Primo Pizza
06.2015 - 06.2017
Bachelor of Arts - Graphic Design
Columbia College, Chicago
High School Diploma -
Barrington High School
Associate of Arts - Graphic Design
The Illinois INstitute of Art - Schaumburg