Benjamin Torrey
Winter Garden,FL
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
10
10
years of professional experience
Work History
Restaurant Team Member
Universal Orlando Resort
04.2023 - Current
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Greeted guests pleasantly and answered menu questions.
- Served food and beverages promptly with focused attention to customer needs.
Bus Driver
Walt Disney World
12.2019 - 04.2023
- Maintained Florida driver's license to enable legal operation of buses for guest transport and other purposes.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed bus driving duties while keeping guest safety in mind to maintain good safety record.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
Bartender
Omni Hotels Championsgate
01.2019 - 12.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
7th Grade Math Teacher
Osceola County Schools
08.2018 - 02.2019
- Provided meaningful math instruction to improve math skills of children.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Integrated Smartboard and other instructional technologies into classroom.
- Utilized group and hands-on learning experiences for proficient teacher evaluation score.
4th Grade Teacher
Northumberland School District
01.2017 - 06.2018
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Built positive relationships with parents to involve families in educational process..
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Provided individualized and diversified instruction to support student comprehension and assist with navigating challenges.
- Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
- Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
Title One Teacher
Northumberland County Public Schools
01.2017 - 06.2017
- Assessed and reported on each student's reading progress in accordance with policies developed by school district.
- Created positive and engaging environment in classroom that encouraged literacy skills.
- Supervised small reading groups of students.
- Affirmatively communicated and promoted positive attitude with each and every student.
- Interpreted student assessment data to ascertain best intervention methods.
- Supervised test taking and graded papers.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Banquet Server
Omni Mount Washington Resort
09.2013 - 05.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Adjusted service based on customer requests and kitchen readiness.
- Set up banquet tables and chairs based on event requirements.
- Adhered to all health and safety regulations while serving food and beverages.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained clean and safe work environment.
Education
Masters of Education - Elementary Education
Plymouth State University
Plymouth, NH05.2016
Bachelor of Science - Liberal Studies
Frostburg State University
Frostburg, Maryland05.2008
Skills
- Customer Interaction
- Taking Orders
- Dining Area Maintenance
- Dining Customer Service
- Order Accuracy
- Daily Specials Memorization
- Cash Handling
Timeline
Restaurant Team Member
Universal Orlando Resort
04.2023 - Current
Bus Driver
Walt Disney World
12.2019 - 04.2023
Bartender
Omni Hotels Championsgate
01.2019 - 12.2019
7th Grade Math Teacher
Osceola County Schools
08.2018 - 02.2019
Title One Teacher
Northumberland County Public Schools
01.2017 - 06.2017
4th Grade Teacher
Northumberland School District
01.2017 - 06.2018
Banquet Server
Omni Mount Washington Resort
09.2013 - 05.2016
Masters of Education - Elementary Education
Plymouth State University
Bachelor of Science - Liberal Studies
Frostburg State University
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