Benjamin Totsky
EMU Chipotle
Eugene,OR
3
years of professional experience
Work History
Crew Member
1 Year 1 Month- Managed the service line during high-volume periods by coordinating with team members to keep orders accurate and on time.
- Processed customer orders and payments at the register, providing fast and accurate service during busy shifts.
- Kept workstations, dining areas, and equipment clean and organized to support a safe and efficient work environment.
- Delivered fast, friendly customer service at line, register, and pickup areas.
- Developed a strong connection to EMU staff and customers.
Insurance Lead Manager
8 Months- Managed 100+ insurance leads daily by organizing customer information, prioritizing follow-ups, and connecting prospects with appropriate coverage.
- Handled 100+ phone calls each day, assisting customers with insurance questions, policy support, and lead follow-ups.
- Secured vehicle insurance policies for a large medical transportation company, helping bring in one of the firm’s largest clients.
- Reviewed policy information and coached team members on customer service and insurance procedures to support accurate and consistent service.
Barista
9 Months- Supported daily store operations by preparing food and drinks, serving customers, handling cash, and managing inventory.
- Prepared espresso drinks, lattes, blended beverages, and baked goods based on customer orders.
- Operated the cash register and processed student and staff purchases accurately during busy periods.
- Restocked cups, syrups, coffee beans, and other supplies to keep the store prepared for daily operations.
Education
Associate of Science - Pre-Business
Currently an undergraduate student at the University of Oregon majoring in Pre-Business
Skills
Customer satisfaction management
Client management communication
Problem-Solving & Decision-Making
Multitasking and organization
Teamwork and collaboration
Client communication
Learning adaptability
Communication & Interpersonal Skills
IT support
Basic IT Support
Microsoft Office Suite
Google applications proficiency
Strategic problem solving
2026 Spring Deans List
Earned a spot on the deans list for education exellency
Interests
Hiking
Cooking
Web Development and Design
Music
I enjoy helping others and giving back to the community.
Timeline
Crew Member
EMU Chipotle
09.2025 - CurrentRead More
Insurance Lead Manager
Farmers Insurance
09.2023 - 05.2024Read More
Barista
Sherwood High School Student Store
09.2023 - 06.2024Read More
University of Oregon
Associate of Science from Pre-Business
Read More