Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Interests
Software
Timeline
Generic

Benjamin Tovar

Supervisor
McAllen,TX

Summary

High capacity and high energy experience in operations and human resources. Possess good leadership, management, communication and interpersonal skills; sensitive and responsive to time dependencies; multi-tasking talents in team building, organization and accurate documentation in time sensitive situations; expertise includes workforce relations, recruitment and selection, performance reviews, disciplinary action, and employee counseling. Develop executable strategies that motivate teams to exceed the corporate objective. Languages: English/Spanish

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Distribution Supervisor

Vitalant
09.2003 - Current
  • Leader responsible for employee relations and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules; manage a team of 18 hospital services technicians relating to receiving calls from area hospitals for blood products; fulfill orders and dispatch staff for deliveries and solved hospital concerns.
  • Establish and maintain operating schedules to deliver effective coverage for key areas and achieve customer service objectives.
  • Interact with manager regarding performance and personnel issues.
  • Serve as a link between management and employees by answering questions, communicating decisions and helping to resolve work related matters.
  • Monitor employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Executed training and orientation plan for new hires on temperature monitoring devise and daily equipment utilizing eProgesa; created training manual for Hospital Services Techs as a reference guide.
  • Increased workflow by 75% through the assessment of employees' strengths and expertise.
  • Spearheaded training of new hires, increasing production, reducing turnover, eliminating waste and enhancing quality within one year.
  • Developed and implemented strategies to maximize service levels, resulting in department being recognized as the most successful department in the division.
  • Recommended and implemented effective spreadsheets and counter measures to improve production methods and quality of customer service and rapid delivery of blood products.
  • Chosen to travel throughout the United States to assist with coverage, training and mentoring of new hires.
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Increased client retention by providing superior customer service.
  • Developed and managed operating budget, meeting department goals.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.

Sales Associate

Mervyns
10.1999 - 03.2004
  • Provided outstanding customer service while maximizing sales and serving as a positive role model for team members; performed strategic thinking to achieve optimal customer experience and meet customer needs.
  • Maintained focus on team leadership, personnel support, innovation and customer relationship building; cross-trained with different departments to provide coverage and keep store operational.
  • Managed cash register, communicated with customers and operated sales floor.
  • Exceeded sales and promotional goals consistently.
  • Assisted in set up of store displays and inspected merchandise for quality.
  • Facilitated customer on-boarding process by establishing new accounts. Clearly communicate corporate policies and procedures.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Assistant Manager

Family Dollar Stores Inc.
08.1997 - 08.1999
  • Delivered leadership and direction for employees, supervising activities to drive productivity and efficiency; conducted a variety of administrative operations including, cash reconciliation/management, and developing staff assignments according to operational expectations; opened and closed store registers and ensured customers were satisfied with the buying experience.
  • Developed and implemented performance development and training initiatives which optimized staff performance and resulted in continuous surpassing of sales quotas.
  • Executed organizational systems for financial reports, scheduling and inventory control, resulting in improved efficiency and productivity.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Met with employees monthly to evaluate performance and develop improvement plans.
  • Completed inventory audits to identify losses and project future demands.
  • Selected to assist additional Family Dollar Stores bringing them up to par in sales and appearance.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
01.2019

Skills

  • Staff Management
  • Process Improvements
  • Inventory Control Procedures
  • High Performing Talent Acquisition
  • Training Development
  • Change Management
  • Applicant Pre-screening & New Hire Interviews
  • Team Building and Leadership
  • Standard Operating Procedures
  • Data Entry & Data Reconciliation
  • Six-Sigma Projects
  • Microsoft Suite
  • Automatic Call Distribution (ACD)
  • Kronos Time & Attendance System
  • EProgesa
  • Shipping and receiving
  • Preventive Maintenance
  • Supplies inventory
  • Resource allocation
  • Inventory management
  • Logistics coordination
  • Performance evaluation
  • Quality assurance
  • Safety monitoring
  • Sales collaboration
  • Operational excellence
  • Fleet management
  • Logistics planning
  • Customer needs assessment
  • Quality management
  • Strategic planning
  • Transportation management
  • Warehousing operations
  • Freight control

Certification

  • Human Resources Certificate

Languages

Spanish
Professional Working
English
Full Professional

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Horseback Riding
  • Backpacking
  • Hiking
  • Volunteering
  • Camping

Software

Word, Excel, Power Point

Timeline

Distribution Supervisor

Vitalant
09.2003 - Current

Sales Associate

Mervyns
10.1999 - 03.2004

Assistant Manager

Family Dollar Stores Inc.
08.1997 - 08.1999

Bachelor of Science - Business

University of Phoenix
Benjamin TovarSupervisor