Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Work
Timeline
Generic

Benjamin Trapp

Sauk Rapids

Summary

Knowledgeable about cultivating long-lasting relationships with students, team members, families and senior leaders. Good critical thinking skills, service-focused and bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Driven and proven successful at achieving established targets and team goals. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success.


Professional caregiver and Compassionate Certified Nursing Assistant delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans. Adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Traveling Assistant Manager

Dollar General
03.2024 - 04.2025
  • .Traveled to a different store each day to help when said store was understaffed.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Certified Nursing Assistant

Country Manor Nursing Home
06.2023 - 03.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Lead Sales Key Holder/Assistant Manager

Dollar General
04.2021 - 06.2023
  • Went from Key Holder to Assistant Manager in a couple months.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Cashier/Grocery Stocker

Bill's Superette
05.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Bookseller

Barnes & Noble
03.2019 - 06.2020
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Assisted customers with locating books and other materials in store.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.

Lawn care Maintenance Worker

Curly's Heating & Air
05.2016 - 10.2019
  • Diagnosed problems with equipment and performed regular maintenance to keep equipment functional and durable
  • Enhanced lawn health by implementing proper mowing, fertilizing, and irrigation techniques.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects
  • Maintained grounds including trimming, weeding and general clean-up
  • Treated areas with pesticides to alleviate bugs and other pests and destroy weeds

Daycare Assistant/Substitute

Roberta Trapp
03.2018 - 03.2019
  • Offered top-notch care to 10+ children at once, ranging in age from 1 to 5
  • Kept notes of behavior issues, food served and medications administered to children
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Implemented crafts and other activities to spark interest and enhance development
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Kept children between ages of 1 and 5 safe and secure with vigilant oversight
  • Provided lunchtime assistance to monitor children, assist with eating and serve food
  • Met with parents about daily activities, positive developments and issues
  • Implemented diverse educational strategies to boost development
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Education

High School Diploma -

Sauk Rapids-Rice Senior High School
Sauk Rapids, MN

Skills

  • Care planning
  • Early childhood development
  • Activities planning
  • Social and academic development
  • Safety awareness
  • Group leadership
  • Dependable
  • Creative
  • Time management
  • Reading and writing specialist
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Conflict resolution
  • Employee scheduling
  • Recruiting and interviewing
  • Goal setting
  • Staff supervision
  • Problem-solving
  • Patient care
  • Reliable team player
  • Collecting vital signs
  • Compassionate
  • Alzheimer's and dementia care
  • Basic life support
  • Bedside manner
  • Safety precautions
  • Electronic charting
  • Medical terminology
  • Companionship and emotional support
  • Documenting behaviors
  • Feeding assistance
  • Positioning patients
  • General housekeeping
  • Pricing
  • Loss prevention
  • Inventory control
  • Workplace safety

Accomplishments

  • Received Early Graduation in March of 2019 (three months earlier than expected) due to excellent improved in grades and involvement with school-related activities
  • Received two “Certificate of Teachers Appreciation” in 2018, 2019 from my assistant principal and math teacher for my hard work, dedication, and helpfulness to other teachers
  • Written a not yet published book known as "Hidden Death" while another, this one non-fiction, book is in the works
  • Received “A Teachers Appreciation” in 2019 upon the reading of my book "Hidden Death"
  • Every year I put together two-three quilts which I later donate to the children of St. Jude
  • Raised over two thousand dollars in 2018 for the "Adopt-a-Family" Program in two weeks

Certification

  • CNA - Certified Nurse Assistant

Volunteer Work

Good Shepherd Nursing Home

Sauk Rapids, Minnesota
04/2016 - 03/2019

● Every Sunday Morning, after Church, I was responsible for taking Communion and the weekly bulletin with my mother to Good Shepherd to distribute to all patients who could not make the physical trip to their local church.


Quiet Oaks Hospice House

Saint Cloud, MN

02/2015 - 02/2019

  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Make the meals for all residents who were able to make it to the dining hall.
  • Removed trash and straightened counters to keep surrounding areas clean and neat.
  • Communicated with residents, to entrust and ensure a friendly environment.

Timeline

Traveling Assistant Manager

Dollar General
03.2024 - 04.2025

Certified Nursing Assistant

Country Manor Nursing Home
06.2023 - 03.2024

Lead Sales Key Holder/Assistant Manager

Dollar General
04.2021 - 06.2023

Cashier/Grocery Stocker

Bill's Superette
05.2020 - 04.2021

Bookseller

Barnes & Noble
03.2019 - 06.2020

Daycare Assistant/Substitute

Roberta Trapp
03.2018 - 03.2019

Lawn care Maintenance Worker

Curly's Heating & Air
05.2016 - 10.2019

High School Diploma -

Sauk Rapids-Rice Senior High School