Benjamin Trice
Milwaukee,WI
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
27
27
years of professional experience
2007
2007
years of post-secondary education
Work History
Store Manager
Valvoline Instant Oil Change
Milwaukee, Wisconsin
10.2019 - Current
Automotive Technician
Andrew Chevrolet
Glendale , WI
02.2015 - 10.2019
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Repaired electrical systems, ensuring proper functionality of lights and batteries.
- Collaborated with service advisors to communicate repair needs to customers.
- Conducted thorough inspections to identify potential safety hazards in vehicles.
- Mentored junior technicians, sharing expertise in repair techniques and best practices.
- Maintained a clean and organized workspace, adhering to safety standards consistently.
- Utilized manufacturer service manuals to guide repairs and replacements accurately.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Operated a variety of shop equipment safely and efficiently.
Automotive Technician
Midas Muffler
Milwaukee, Wisconsin
08.2012 - 01.2014
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Repaired electrical systems, ensuring proper functionality of lights and batteries.
Store Manager
Valvoline Instant Oil Change
Milwaukee, WI
07.2009 - 05.2012
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Managed staff scheduling to optimize labor resources and meet business needs.
- Trained new employees on procedures, safety protocols, and customer interaction techniques.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Collaborated with regional management to align store goals with corporate initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Automotive Technician
Sears
Brookfield, WI
04.2007 - 06.2009
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Repaired electrical systems, ensuring proper functionality of lights and batteries.
Assistant Inspector General
Wisconsin lifting specialist
Milwaukee, WI
01.2006 - 12.2007
- Identified opportunities for improvements in operations and processes based on audit results.
- Reviewed audit reports and findings to ensure accuracy and compliance with established regulations.
- Completed diverse surveillance actions to complete investigations into and concerns and inspected safety of lifting equipment. Any damaged equipment had to be documented for replacement and orange tagged as unsafe.
Machine Technician
Argus Technical Services
Milwaukee , WI
02.1998 - 12.2005
- Operated and maintained complex machinery for efficient production processes.
- Conducted regular equipment inspections to ensure optimal performance and safety.
- Collaborated with engineering team to troubleshoot mechanical issues swiftly.
- Implemented preventive maintenance schedules to reduce machine downtime effectively.
- Assisted in the setup and configuration of new machinery for production lines.
- Maintained records of daily production output and machine performance.
- Cleaned and lubricated machine parts to prevent corrosion or breakdowns.
- Replaced worn parts on machines using hand tools such as wrenches and pliers.
Education
Associate of Applied Science - Automotive
Waukesha Technical College
Waukesha, WI 08.2010 - 06.2015
Associate in Business Management - Business Administration And Management
Waukesha Technical College
Waukesha, WI 08.2010 - 06.2015
Certificate - Automotive Repairs
Esperanza Unida
Milwaukee, WI 06.2002 - 06.2002
Hamilton Sussex
Sussex, WISkills
- Inventory management
- Staff training
- Customer service
- Sales forecasting
- Cash handling
- Team leadership
- Problem solving
- Conflict resolution
- Time management
- Performance evaluation
- Safety compliance
- Process improvement
- Equipment maintenance
- Policies and procedures
- Customer relations
- POS systems
- Team motivation
- Supply ordering
- Merchandise planning
- Operational efficiency
- Personnel development
- Goals and performance
- Team leadership and coaching
- Customer service management
- Performance reviews
- Store opening and closing
- Strategic planning
- Budget development
- Market analysis
Timeline
Store Manager
Valvoline Instant Oil Change
10.2019 - Current
Automotive Technician
Andrew Chevrolet
02.2015 - 10.2019
Automotive Technician
Midas Muffler
08.2012 - 01.2014
Associate of Applied Science - Automotive
Waukesha Technical College
08.2010 - 06.2015
Associate in Business Management - Business Administration And Management
Waukesha Technical College
08.2010 - 06.2015
Store Manager
Valvoline Instant Oil Change
07.2009 - 05.2012
Automotive Technician
Sears
04.2007 - 06.2009
Assistant Inspector General
Wisconsin lifting specialist
01.2006 - 12.2007
Certificate - Automotive Repairs
Esperanza Unida
06.2002 - 06.2002
Machine Technician
Argus Technical Services
02.1998 - 12.2005
Hamilton Sussex
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