Benjamin Truett
Chesapeake,VA
Summary
Driven by a results-focused approach, I excelled at IMA Life North America by leveraging expertise in aircraft avionics troubleshooting and critical thinking to perform maintenance on high-value lyophilization machines globally. Demonstrated exceptional attention to detail and problem-solving skills, significantly enhancing machine efficiency and customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires while providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Technician
IMA Life North America
03.2024 - Current
- Performed maintenance actions on lyophilization machines across the world, to include installations, regular servicing and construction of fully customized machines worth at least 20 million USD per machine
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Maintained flexibility and readiness to perform work at any location across the globe.
- Performed all actions in accordance with cGMP procedures
Engineering Technician Level 3
Atlantic Target Marine Operations
03.2022 - 03.2024
- Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
- Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
- Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
- Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, and other vehicle systems.
- Programmed and maintained SEACAN systems enabling the continued support of Naval Defense Testing Command
Parts Sales Manager
AutoZone
12.2021 - 03.2022
- Created employee schedules to align coverage with forecasted demands.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Managed team of 14 direct reports and 6 parts specialists in sale of spare parts in dealership representing Ford, Toyota and Chevrolet vehicles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Aviation Electronics Technician
Navy
06.2017 - 12.2021
- Conducted preventive maintenance and repairs on wire bundles, connectors, RF cables, and Coax lines for avionics and weapons integration lab equipment.
- Installed electrical and electronic components and assemblies.
- Assessed aircraft electrical systems to evaluate proper functioning.
- Coordinated work with engineers, technicians, and other aircraft maintenance personnel.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Developed and initiated projects, managed costs, and monitored performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed 2,248 maintenance actions, 38 phase inspections, and multiple daily and turnaround inspections, resulting in 10,138 mishap-free flight hours on MH-60S aircraft.
Skills
- Aircraft avionics troubleshooting
- Extreme manual dexterity
- Manual interpretation
- Scheduled Maintenance
- Testing equipment use
- Schematics understanding
- Electrical equipment repair
- Attention to Detail
- Critical Thinking
- Aviation systems mastery
- Customer Complaint Resolution
- Verbal and Written Communication
- Salesforce Software
- Time Management
- Decision Making
Accomplishments
- Supervised team of 17 Line shack Sailors for 1 year, before moving to the Avionics division. Then becoming a shift supervisor of 7 technicians over many detachments.
- Used Microsoft Excel to develop inventory tracking spreadsheets of $3.2 million dollars of testing equipment with no discrepancies over the course of 14 months and 8 mission essential detachments.
Advanced E-1 to E-5 in 2 1/2 years, proving excellent technical knowledge and managerial skills needed to obtain the highest recommendations for advancement.
Certification
- OSHA 30 Certified
- Licensed Forklift Operator - FEB2021-Present
- CCO - Certified Crane Operator
- CSP - Certified Safety Professional
- Electrical Wiring Training - 2021-Present
- Certified CPR/AED, - APR2023-Present
Timeline
Customer Service Technician
IMA Life North America
03.2024 - Current
Engineering Technician Level 3
Atlantic Target Marine Operations
03.2022 - 03.2024
Parts Sales Manager
AutoZone
12.2021 - 03.2022
Aviation Electronics Technician
Navy
06.2017 - 12.2021
- OSHA 30 Certified
- Licensed Forklift Operator - FEB2021-Present
- CCO - Certified Crane Operator
- CSP - Certified Safety Professional
- Electrical Wiring Training - 2021-Present
- Certified CPR/AED, - APR2023-Present
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