Dynamic professional with a proven track record in animal care and customer service, notably at Montana Grizzly Encounter. Providing animal care and enrichment, facility maintenance and educational talks informing the public about grizzly bear life history, habitat, behavior and safety. Excelled in working with people as lead driver at Dominos Pizza. Delegating tasks, management concerns, teaching and mentoring new employee's being the primary area of focus. At McDonald's, thrived during peak hours, multitasking to maximize efficiency, flow and rhythm. As an entry employee, new to the workforce, took directions seriously, asking questions to ensure efficiency and quickness.
Overview
Work History
Animal Handler
Montana Grizzly Encounter
Provided exceptional customer service during public interactions, answering questions about animals'' habits and habitats knowledgeably.
Conducted educational presentations for visitors, increasing public awareness of animal conservation efforts.
Developed strong relationships with individual animals through trust-based handling practices that fostered a sense of security within their environment.
Managed emergency situations calmly when they arose by following established safety protocols specific to each species encountered.
Lead Delivery Driver
Domino's Pizza
Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
Interpreted maps and followed written and verbal directions.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Managed customer inquiries and complaints in polite and professional manner.
Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
Mentored new drivers, providing comprehensive training on company procedures and best practices.
Fast Food Attendant
Mcdonalds, PDI FOODS
Greeted customers promptly and took orders to keep flow of traffic moving.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Collaborated with team members to quickly fill large orders and serve large parties.
Completed milkshakes and ice cream desserts for customers.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
Education
Bachelor of Science - Fish And Wildlife Ecology Management
Montana State University
Bozeman, MT
06-2024
Skills
Patience and Persistence
Animal Enrichment
Animal Empathy
Zoology Expertise
Animal Care
Medication Administration
Multitasking
Problem-solving abilities
Animal Behavior Education
Facilities Maintenance
Work Ethic and Integrity
Customer Service
Timeline
Animal Handler
Montana Grizzly Encounter
Lead Delivery Driver
Domino's Pizza
Fast Food Attendant
Mcdonalds, PDI FOODS
Bachelor of Science - Fish And Wildlife Ecology Management
Montana State University
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