Benjamin A Vasquez
Neola,UT
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shop Manager
Robarge Collision
Heber City , UT
09.2023 - Current
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Responded to customer inquiries in a timely manner.
- Reviewed factual information to determine costs to repair applicable damages.
- Documented findings in a written report with photos to be used for insurance claims.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Delegated work to staff, setting priorities and goals.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
General Manager
Tire Busters
Payson , UT
07.2021 - 05.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Led customer service initiatives, resulting in an increase in customer retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed relationships with external vendors and service providers.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Scheduled staff shifts according to business needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Shop Manager
Robarge Collision
Heber City , Utah
12.2017 - 07.2021
- Reviewed factual information to determine costs to repair applicable damages.
- Documented findings in a written report with photos to be used for insurance claims.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Coordinated with insurance companies regarding repairs, estimates, payment processing and other related matters.
- Ensured that all necessary paperwork was completed correctly prior to releasing repaired vehicles back to customers.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Managed daily operations of the Collision Center, including scheduling appointments and allocating resources.
Sales Associate
Big O Tires
Salt Lake City, UT
03.2010 - 12.2017
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked sales performance metrics to identify trends in market place.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Identified opportunities for improvement within processes related to tire sales.
- Inspected vehicles to review completed service and monitor for adherence to standards, regulations and ticket specifications.
- Resolved customer complaints regarding product quality or service issues promptly.
- Maintained relationships with existing clients by providing excellent customer service.
- Ordered tires and other merchandise to replace stock and fulfill customer requests.
Education
High School Diploma -
Payson High School
Payson, UT05-2009
Skills
- Point of sale systems
- Policy enforcement
- Customer engagement
- Employee scheduling
- Sales promotions
- Consultative sales
- Employee management
- Social media marketing
- Invoicing
- Staff recruitment
- Vendor engagement
- Brand representation
- Employee motivation
- Sales analysis
- Store operations
- Organization and time management
Certification
- I Car Certification
Affiliations
- MMA Manager
Timeline
Shop Manager
Robarge Collision
09.2023 - Current
General Manager
Tire Busters
07.2021 - 05.2023
Shop Manager
Robarge Collision
12.2017 - 07.2021
Sales Associate
Big O Tires
03.2010 - 12.2017
High School Diploma -
Payson High School
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