Benjamin Vaughn
Taylorsville,UT
Summary
Dynamic 911 Dispatcher at SLVECC with proven expertise in managing high-stress situations and coordinating emergency responses. Skilled in critical thinking and call control techniques, I excelled in training new staff and maintaining compliance, ensuring effective communication and support for first responders. Committed to delivering exceptional service and fostering teamwork.
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
SLVECC
10.2020 - Current
- Monitored emergency calls, assessing urgency and coordinating response with law enforcement and medical personnel.
- Operated multi-line phone systems, efficiently managing high-volume calls during peak times.
- Maintained accurate records of dispatch activities, ensuring compliance with local regulations and protocols.
- Trained new call-takers on operational procedures and software systems to enhance team performance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Account Manager
Teleperformance USA
02.2020 - 10.2020
- Educated clients on policy options and coverage details
- Cultivated long-term relationships through exceptional customer service
- Analyzed claims and resolved client inquiries efficiently
- Conducted regular policy reviews to ensure optimal coverage
- Responded to customer calls swiftly to resolve issues and answer questions.
Account Manager
Discover
01.2016 - 02.2020
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Managed high-volume collections calls, maintaining compliance with regulations and company policies.
- Resolved customer inquiries and disputes, fostering positive relationships while ensuring timely account resolution.
- Developed collection strategies that improved recovery rates through effective negotiation techniques.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Problem-solving
- Call control techniques
- Teamwork and collaboration
- Verbal and written communication
- Dependable and responsible
- Good judgment
- Radio frequencies monitoring
- Decision-making
- Team leadership
Languages
Portuguese
Native or Bilingual
Timeline
911 Dispatcher
SLVECC
10.2020 - Current
Account Manager
Teleperformance USA
02.2020 - 10.2020
Account Manager
Discover
01.2016 - 02.2020
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