Benjamin Vieira-Sherman
Stratford,CT
Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with all audiences.
Overview
27
27
years of professional experience
Work History
Server/Supervisor
Terrain Cafe
02.2023 - Current
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Server/Bartender
Detapas
10.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender/Server/Supervisor
Amis Trattoria
07.2018 - 02.2023
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
- Provided excellent and professional service to ensure guest satisfaction.
Financial Representative
Northwestern Mutual
01.2017 - 05.2018
- Lectured on financial management strategies and problem resolution techniques.
- Made a minimum of 100 outbound sales calls per day to numerous prospects
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
- Implemented financial planning recommendations.
- Created charts and graphs to illustrate daily, monthly and annual financial reports.
- Effectively managed more than 75 client relationships.
Store Manager
Starbucks Coffee Company
11.2000 - 01.2017
- Monitored multiple databases to keep track of all company inventory.
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Drafted business plans, budgets and quarterly and semi-annual business reviews.
- Explained information about the quality, value and style of products to influence customer buying decisions.Opened a new store location and assisted in recruiting and training new staff.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Completed weekly schedules according to payroll policies.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
Child Care Worker
Lake Grove At Durham
12.2005 - 11.2006
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Documented all patient information including service plans, treatment reports and progress notes.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Led patients in individual, family, group and marital therapy sessions.
- Applied the positive reinforcement method to redirect negative behaviors.
- Assisted 15 children per station during small group learning periods.
- Conducted small group and individual classroom activities based on differentiated learning needs.
- Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
- Administered minor first aid to injured students.
- Organized field trips to local parks, fire stations and zoos.
Instructor/Coach
Sterling House Community Center
05.1997 - 08.2001
- Created and ran up-to-date and relevant drills.
- Spearheaded all team fundraising projects to raise money for new uniforms and equipment.
- Monitored the academic performance of student-athletes in addition to their athletic progress.
- Helped develop each participant’s physical and psychological fitness.
- Maintained accurate statistics, records and results of each season.
- Fostered a culture of good sportsmanship, cooperation and responsibility.
- Reviewed game film and statistical reports for game operations.
Varied
Barnes and Noble Booksellers
08.1997 - 11.2000
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained visually appealing and effective displays for the entire store.
- Offered exceptional customer service to differentiate and promote the company brand.
- Served orders to customers at windows, counters and tables.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Worked well with teammates and openly invited coaching from the management team.
- Took initiative to find extra tasks when scheduled duties were completed.
- Assisted management with monthly inventory control and weekly stock ordering.
Education
Bachelor of Science - Business Management
University of New Haven
West Haven, CT2005
Skills
- Results-oriented
- Client-focused
- Quick learner
- Computer proficient
- Photographic memory
- Multi-tasker
- Team Player
- Self-motivated
Timeline
Server/Supervisor
Terrain Cafe
02.2023 - Current
Server/Bartender
Detapas
10.2022 - Current
Bartender/Server/Supervisor
Amis Trattoria
07.2018 - 02.2023
Financial Representative
Northwestern Mutual
01.2017 - 05.2018
Child Care Worker
Lake Grove At Durham
12.2005 - 11.2006
Store Manager
Starbucks Coffee Company
11.2000 - 01.2017
Varied
Barnes and Noble Booksellers
08.1997 - 11.2000
Instructor/Coach
Sterling House Community Center
05.1997 - 08.2001
Bachelor of Science - Business Management
University of New Haven
Similar Profiles
Emma LorenzoniEmma Lorenzoni
Hostess at Terrain CafeHostess at Terrain Cafe
Megan GrandeMegan Grande
Supervisor / Server / Barista / Bartender at Terrain CafeSupervisor / Server / Barista / Bartender at Terrain Cafe
Emily MeaneyEmily Meaney
Server & Hostess at Terrain CafeServer & Hostess at Terrain Cafe