Benjamin Walker III
Dallas,Texas
Summary
Highly skilled Recruiting Manager with a strong background in problem-solving, a collaborative mindset, and a proven track record in sales and upselling. Over eleven years, consistently delivered exceptional customer service, built lasting relationships, and provided top-notch care. Additionally, brings over six years of administrative expertise and a solid foundation in clerical and IT (level I) knowledge. Diverse skill set makes a valuable asset for your organization.
Overview
21
21
years of professional experience
Work History
Benefit Specialist
Conduent
09.2023 - Current
- Improves participant decision-making process by advising participants on plan provisions
- Responds to client-specific inquiries, including telephone and web correspondence
- Completes transactions related to customer inquiries with limited supervision
- Documents calls by creating detailed notes in the case management system
- Completes callbacks on time and escalates as appropriate
- Adheres to call center metrics and guidelines within established procedures
Client Services Representative
JUDIT Inc.
07.2021 - 09.2023
- Company Overview: Client: Broadridge
- Offered customer services, and IT support to Wells Fargo Advisors
- Helped clients with creating their website and other technical support and related issues
- Client: Broadridge
Administrative Assistant / Data Entry Level I
SUPERIORHIRE
05.2019 - 02.2021
- Company Overview: Client: CleanNet Usa & Astech
- Performed administrative assistant duties
- Conducted data entry functions: inputted information concerning clients into company system
- Reviewed and analyzed data for deficiencies, errors, omissions, with software formatting
- Client: CleanNet Usa & Astech
IT Technical Support/Help Desk
Insight Global
02.2020 - 09.2020
- Company Overview: Client: HMS
- Offered technical support to customers remotely connected via VPN (Virtual Private Network)
- Troubleshooted customer issues via remoted access
- Client: HMS
Customer Support Specialist
Robert Half
08.2018 - 05.2019
- Company Overview: Client: Lori's Gift
- Maintained & assisted clients with their rewards, coupons, emails, & other company related matt
- Provided superior customer service, handled inquires via telephone and emails
- Reviewed and handled receipts
- Aided breast pump customers, managed tracking of breast pump rental contracts
- Managed billing and oversaw breast pump contracts due to be conveyed to collections
- Client: Lori's Gift
Content Reviewer / Data Analyst
Genpact
09.2017 - 07.2018
- Monitored content traffic coming into one of the most used social media platforms
- Review content & c compliance to existing policies provided by the client
- If non-compliant then content is taken down, or ignored
Dispatcher/C.S.R.
24-Intouch
08.2016 - 08.2017
- Company Overview: Client: Netflix
- Monitored board to ensure cases are assigned and dispatched out to technicians
- Performed data entry and checked on ETA's concerning when a facility, or patient called
- Client: Netflix
Dispatcher/C.S.R.
Staffmark
01.2004 - 08.2016
- Company Overview: Client: Dynamex
- Manage call vol, assigned drivers to packages, checked board & ensure packages were on time
- Performed data entry, and used Microsoft software, delivered receipts
- Responded to Outlook emails concerning arrival of deliveries to specified locations
- Performed general office duties
- Client: Dynamex
Education
Equivalent H.S. Diploma -
01.2002
Skills
- Clerical Assistance
- Fundamental Customer Support
- Payment Processing
- Professional Conference Engagement
- Digital Content Oversight
- Contract Administration
- Client Relationship Management
- Client Support
- Fast Typing Skills
- Accurate Data Entry
- Document Organization
- Customer Telephone Support
- Experienced with Microsoft Word
- Microsoft Outlook Proficiency
- Excel Proficiency
Personal Information
Title: Recruiting Manager
Timeline
Benefit Specialist
Conduent
09.2023 - Current
Client Services Representative
JUDIT Inc.
07.2021 - 09.2023
IT Technical Support/Help Desk
Insight Global
02.2020 - 09.2020
Administrative Assistant / Data Entry Level I
SUPERIORHIRE
05.2019 - 02.2021
Customer Support Specialist
Robert Half
08.2018 - 05.2019
Content Reviewer / Data Analyst
Genpact
09.2017 - 07.2018
Dispatcher/C.S.R.
24-Intouch
08.2016 - 08.2017
Dispatcher/C.S.R.
Staffmark
01.2004 - 08.2016
Equivalent H.S. Diploma -
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