Benjamin Wallace

• Generated leads through various sources such as outbound cold calls, email campaigns, and LinkedIn outreach.
• Conducted extensive research on prospects to understand their business needs and develop customized solutions.
• Demonstrated strong product knowledge and presented the value proposition effectively to prospects over the phone and via email.
• Tracked and reported on all activities, including pipeline development and forecast accuracy, using a CRM system.
• Collaborated with cross-functional teams to drive efficiency and achieve team goals.
• Participated in training sessions, role-plays, and continuous learning opportunities to improve skills and knowledge.

• Utilized high tech FLIR cameras at entry points for safety and security of employees.
• Distributed and restocked PPE for employee use.

Shift Lead

• Was promoted quickly due to hardworking attitude and hunger for responsibility.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Handled team member cash outs, reported any discrepancies and maintained precise financial records.
• Exercised composure under pressure and in escalated customer service scenarios.
• Inventoried materials on daily basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Maintained safe working environment by observing safety procedures, policies and regulations.
• Determined operational weak points and implemented corrective actions to resolve concerns.

Barista

• Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.