Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Walts

Timnath,CO

Summary

Dependable and motivated professional with over four years of experience in healthcare logistics, dispatch coordination, and customer service. Skilled in managing operations across multiple locations, optimizing delivery efficiency, and providing compassionate support in high-stress environments. Recently finished a Bachelor of Science in Cybersecurity through Colorado State University Global, bringing strong technical aptitude, analytical problem-solving, and a commitment to data integrity and security.

Overview

7
7
years of professional experience

Work History

Dispatcher

StateServ Medical / Dragonfly Health
11.2022 - 10.2025
  • Coordinated daily dispatch operations for more than 30 regional locations.
  • Prioritized and assigned delivery routes based on driver proximity, workload, and urgency.
  • Handled ETA inquiries from hospice staff and family members, ensuring clear, empathetic communication.
  • Utilized dispatching software and GPS systems to track routes and improve delivery times.

Durable Medical Equipment Technician

StateServ Medical / Dragonfly Health
04.2021 - 11.2022
  • Delivered, assembled, and tested medical equipment for hospice patients in home care settings.
  • Trained patients and families in safe equipment operation and troubleshooting procedures.
  • Provided compassionate service in sensitive, and emotional healthcare situations.
  • Maintained accurate service records and ensured compliance with safety and privacy regulations.

Auto Detailer

Audi Flatirons
Broomfield, CO
05.2018 - 08.2018
  • Prepared new and sold vehicles for delivery to customers, ensuring showroom-quality standards.
  • Supported dealership operations by transporting vehicles between customer and business locations.
  • Worked collaboratively with the sales and service teams to maintain efficient workflows.

Education

Bachelor of Science - Cybersecurity

Colorado State University Global
04-2026

Some College (No Degree) - Philosophy, Minor in Business

University of Colorado Boulder
Boulder, CO

Skills

  • Dispatching & Logistics Coordination
  • Customer Service & Communication
  • Technical Troubleshooting & Problem Solving
  • MySQL & Database Fundamentals (CSU Global coursework)
  • Cybersecurity Principles & Network Security Awareness
  • Time Management
  • Reliability
  • Quick Learner
  • Data Entry
  • Decision-making
  • Customer Service
  • Active Listening

Timeline

Dispatcher

StateServ Medical / Dragonfly Health
11.2022 - 10.2025

Durable Medical Equipment Technician

StateServ Medical / Dragonfly Health
04.2021 - 11.2022

Auto Detailer

Audi Flatirons
05.2018 - 08.2018

Bachelor of Science - Cybersecurity

Colorado State University Global

Some College (No Degree) - Philosophy, Minor in Business

University of Colorado Boulder