Benjamin Wang
Kirkland
Summary
Detail-oriented manager adept at streamlining operations and fostering effective communication. Known for implementing training initiatives that elevate team performance and enhance service delivery. Ready to drive operational success and improve customer engagement.
Overview
5
5
years of professional experience
Work History
Cashier/ Manager (Part Time)
Tapioca Express
Redmond
06.2021 - Current
- Managed daily store operations, staff scheduling, and customer service
- Led and trained team members to maintain service quality and operational efficiency
- Handled operational decision-making in a fast-paced retail environment
- Supervised daily cashier operations and ensured compliance with company policies.
- Trained new staff on register procedures and customer service techniques.
- Managed cash handling processes and maintained accurate financial records.
- Coordinated staff schedules to optimize coverage during peak hours.
- Conducted regular inventory checks and managed stock replenishment tasks.
- Implemented training programs to improve team efficiency and performance.
- Developed and maintained positive relationships with customers and team members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Summer Intern
Dentsu Creative Isobar
Taipei
07.2025 - 08.2025
- Worked alongside Zespri on marketing initiatives targeting Taiwanese consumers
- Supported project development, attended client meetings, and participated in industry events
- Collaborated with cross-functional teams to support campaign execution and coordination
- Conducted market research to identify trends and consumer preferences.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Assisted in gathering and analyzing data to support project development and decision-making.
- Supported project management by tracking timelines and deliverables.
- Collaborated with team members on project brainstorming sessions.
- Supported team members in daily operational tasks.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Documented inventory levels for quality control purposes.
Summer Intern
Zespri International
Taipei
06.2025 - 08.2025
- Assisted in developing and executing integrated marketing campaigns for Zespri Taiwan across digital, social, and experiential channels
- Supported brand partnerships and localized creative strategies tailored to the Taiwanese market
- Contributed to large-scale experiential activations, including the Taipei Metro “Nutrient Recharge Express” campaign and breakfast promotions
- Gained hands-on experience in cross-channel marketing, consumer engagement, and international brand operations
- Supported team members in daily operational tasks.
- Participated in training sessions on fruit handling techniques.
- Documented inventory levels for quality control purposes.
- Communicated effectively with supervisors regarding work progress.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
Assistant Teacher Volunteer
Seattle Chinese School
Bellevue
09.2023 - 06.2024
- Assisted lead teachers in instructing toddlers in basic Mandarin Chinese through songs, games, and interactive activities
- Assisted teachers in preparing classroom materials and resources for students.
- Supported student learning by facilitating group activities and discussions.
- Monitored student behavior to maintain a positive and supportive environment.
- Provided one-on-one assistance to students needing extra help with lessons.
- Organized classroom supplies and maintained an orderly learning space.
- Collaborated with teachers to develop engaging lesson plans for diverse learners.
- Managed small group instruction sessions under guidance from the classroom teacher.
- Assisted in grading assignments and tests when requested by the teacher.
- Ensured that all rules were followed while on school grounds or at school functions.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Utilized technology tools such as computers and audiovisual equipment for instructional purposes.
- Supported classroom management by guiding young students, maintaining a positive learning environment, and encouraging participation
- Helped prepare learning materials and classroom activities tailored to early childhood language development
- Provided one-on-one assistance to students to reinforce pronunciation, basic vocabulary, and social skills
- Developed patience, communication skills, and cross-cultural awareness while working with young learners
Volunteer
Formosa Association of Student Cultural Ambassador
Seattle
07.2021 - 06.2024
- Supported cultural events and outreach initiatives promoting Taiwanese culture
- Collaborated with teams on event planning, public engagement, and community programs
- Developed training materials for new volunteers to enhance onboarding experience.
- Collaborated with team members to brainstorm innovative project ideas and solutions.
- Assisted in fundraising efforts by creating promotional materials and outreach strategies.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
Marketing Assistant Intern
Marie Claire Magazine
Taipei
06.2023 - 12.2023
- Supported marketing department operations, including event coordination and client engagement
- Assisted with publishing workflows, marketing strategy research, and promotional activities
- Gained exposure to public relations, media operations, and internal documentation processes
Volunteer Golf Instructor
First Tee
Bellevue
02.2023 - 06.2023
- Instructed students on proper golf techniques and fundamentals.
- Developed customized lesson plans for diverse skill levels.
- Conducted individual and group lessons to improve player performance.
- Analyzed swing mechanics using video technology and feedback tools.
- Organized and facilitated golf clinics and workshops for community engagement.
- Provided ongoing support and motivation to encourage student progress.
- Maintained equipment and ensured safety standards during lessons.
- Collaborated with local golf clubs to promote instructional programs.
- Instructed individuals or groups in the fundamentals of golf such as proper grip, stance, posture, swing and follow-through.
- Demonstrated various shots including drives, chips, pitches, putts and bunker shots.
- Supervised junior camps teaching young children basic rules of etiquette while playing golf.
- Observed student's performance during practice sessions to determine areas needing improvement.
- Organized private and group lessons based on skill level of participants.
- Developed and implemented customized golf lessons for beginner, intermediate and advanced players.
- Communicated effectively with members about upcoming programs and services offered at the facility.
Administrative Assistant (Logistics Internship)
高和物流企業有限公司
Kaohsiung
06.2022 - 08.2022
- Assisted with office operations and coordination with port authorities
- Supported documentation review, including customs clearance materials
- Gained exposure to logistics operations and international trade processes
- Coordinated office activities and maintained effective communication among team members.
- Maintained filing systems to ensure easy access to important information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Associate of Arts - Finance
Rutgers University
New Brunswick, New Jersey, NJ05-2028
High School Diploma -
Bellevue College
Bellevue, Washington, WA06-2024
High School Diploma -
Lake Washington High School
Kirkland, WA09-2021
High School Diploma -
I-Shou International School
Kaohsiung, Taiwan06-2021
Skills
- Financial analysis
- Market research
- Customer service
- Project management
- Team collaboration
- Data analysis
- Inventory management
- Event coordination
- Time tracking
- Lesson planning
- Cross-training staff
- Store opening and closing
- Front-end merchandising
- Employee scheduling
- Quality assurance
- Safety procedures
- Employee management
- Cash register operation
- Workplace safety
- Sales monitoring
- Team training and development
- Staff training
- Display management
- Shift oversight
- Mentoring and coaching
- Shift scheduling
- Operational efficiency
- Cost control
- Time management
- Sales target achievement
- Assignment delegation
- Retail operations
- Payment processing
- Policy enforcement
- Verbal and written communication
- Schedule maintenance
- Communication skills
- Collaborative teamwork
- Cultural immersion
- Interpersonal relationships
- Online teaching platforms
- Fluent english communication
- Cultural awareness
- Teaching experience
- Student assessment
- Chinese language fluency
- Innovative teaching strategies
- Cultural awareness training
- Patience and flexibility
- Cultural instruction
- Chinese literature
- Classroom management
- Marketing
- Sales strategies
- Financial reporting
- Decision-making
- Team motivation
- Microsoft office expertise
- Policy administration
- Team building
- Business development
- Staff development
- Employee engagement
- Team leadership
- Orientation and training
- Cost reduction
- Team motivation techniques
- Project management abilities
- Customer service and satisfaction
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Taiwanese
Limited
Affiliations
Volunteer, First Tee, Bellevue, WA (Feburary 2023 to June 2023)
Timeline
Summer Intern
Dentsu Creative Isobar
07.2025 - 08.2025
Summer Intern
Zespri International
06.2025 - 08.2025
Assistant Teacher Volunteer
Seattle Chinese School
09.2023 - 06.2024
Marketing Assistant Intern
Marie Claire Magazine
06.2023 - 12.2023
Volunteer Golf Instructor
First Tee
02.2023 - 06.2023
Administrative Assistant (Logistics Internship)
高和物流企業有限公司
06.2022 - 08.2022
Volunteer
Formosa Association of Student Cultural Ambassador
07.2021 - 06.2024
Cashier/ Manager (Part Time)
Tapioca Express
06.2021 - Current
Associate of Arts - Finance
Rutgers University
High School Diploma -
Bellevue College
High School Diploma -
Lake Washington High School
High School Diploma -
I-Shou International School