Benjamin Welder

• Oversaw staff management procedures including hiring, training, scheduling, coaching, developing, and providing quarterly reviews to management.
• Served as Person-In-Charge alongside three branch leaders.
• Provided customer support, account creation, materials reference, and digital content instruction. Specialized in resume and employment direction to patrons.
• Managed workflow of all materials handling functions and oversaw automated machinery. Monitored workload of staff and facilitates completion of tasks. Spearheaded first-party branch-to-branch material delivery overhaul prior to departure.

• Trained and mentored new employees to maximize team performance.
• Maintained positive energy environment in high volume environment of 200-300 average daily orders, in late night atmosphere with team of 4-7 employees at a time, while providing excellent products and customer services.

• Provided advisory services, reference assistance, and book requests to ACDC inmates.
• Processed books for cataloging using Sierra ILS, legal reference using LexisAdvance systems, and supervised inmate employees.

• Answered and assisted patron questions regarding library resources.
• Specialized in interlibrary loan services using ILLiad and Worldcat delivery system.
• Handled check-in and check-out process of library books and materials at circulation desk.

Theory based curriculum designed to prepare for ongoing administrative needs of libraries.

Study included technical document writing, editing, proofreading and business communication.