Benjamin Wermager
Nisswa,MN
Summary
Results-driven professional specializing in employee management and project oversight. Expertise in developing standard operating procedures that enhance workflow efficiency and boost customer satisfaction. Proven leadership in managing construction projects with a focus on delivering quality outcomes. I have experience with working very long strenuous hours
Overview
15
15
years of professional experience
Work History
Owner/Operator
Benjamin Wermager
Lake Shore, MN
09.2025 - Current
- Managed daily operations of construction and groundwork, enhancing workflow and achieving high customer satisfaction.
- Developed and implemented standard operating procedures to enhance service delivery.
- Established positive customer relationships by addressing inquiries and resolving issues.
- Oversaw financial transactions, maintaining accurate records of income and expenses.
- Ensured compliance with safety regulations across all operational activities.
- Negotiated contracts with clients, ensuring clarity and mutual benefit in service agreements.
Restaurant Bar Manager
Zorbaz on Gull Lake
Lake Shore, MN
03.2011 - Current
- Managed daily bar operations to ensure smooth service and customer satisfaction.
- Trained new bartenders in drink preparation and customer service standards.
- Maintained inventory levels and ordered supplies to support bar functions.
- Ensured compliance with health and safety regulations in bar area.
- Developed and implemented new drink recipes to enhance customer experience.
- Collaborated with kitchen staff to coordinate food and beverage pairings.
- Created welcoming atmosphere for guests through effective communication.
- Resolved customer complaints promptly while maintaining composure under pressure.
Event Coordinator
Gull Lake Promotions
Nisswa, MN
11.2021 - 02.2025
- Coordinated logistics for events, including venue selection and vendor management.
- Developed event timelines, ensuring smooth execution and adherence to schedules.
- Managed client communications to clarify and align event requirements with client preferences.
- Collaborated with team members to brainstorm innovative event concepts.
- Oversaw setup and breakdown of events, executing all details accurately.
- Facilitated post-event evaluations, gathering feedback for continuous improvement.
Equipment Operator
Vail Resorts Inc
Avon, CO
03.2011 - 07.2023
- Operated heavy machinery including Snow cat groomers, Zamboni, basket lifts, skid steer and company vehicles to complete daily tasks efficiently while adhering to safety protocols.
- Conducted routine safety inspections of equipment and work areas to identify hazards.
- Monitored equipment performance, reporting mechanical or safety issues to supervisors promptly.
- Implemented preventive maintenance measures to extend equipment lifespan and reliability.
- Trained new operators on equipment usage and safety protocols according to company guidelines.
- Collaborated with team members to maintain workflow and optimize productivity on job sites.
- Maintained cleanliness of work areas, ensuring compliance with safety standards at all times.
- Participated in regular safety meetings to enhance awareness and communication among crew.
Ice rink manager
Vail Resorts Inc
Avon, CO
12.2010 - 07.2023
- Managed daily operations of ice rink facilities and staff schedules to ensure efficiency.
- Coordinated events, lessons, and public skate sessions, increasing guest engagement and satisfaction.
- Oversaw maintenance of equipment and upheld ice surface quality standards.
- Trained and supervised staff on customer service best practices, enhancing overall visitor experience.
- Created weekly staff schedules ensuring adequate coverage during peak times.
- Handled payroll and company emails to maintain operational efficiency.
- Ensured compliance with safety regulations and implemented safety policies for patron protection.
- Resolved guest inquiries and complaints professionally to maintain positive experiences.
Education
High School Diploma -
Pequot Lakes High School
Pequot Lakes, MN05-2010
Skills
- Project management and construction
- Workflow management
- Standard operating procedures and communication
- Risk assessment
- Customer relationship management
- Efficiency of fast paced operations
- Equipment operating
Timeline
Owner/Operator
Benjamin Wermager
09.2025 - Current
Event Coordinator
Gull Lake Promotions
11.2021 - 02.2025
Restaurant Bar Manager
Zorbaz on Gull Lake
03.2011 - Current
Equipment Operator
Vail Resorts Inc
03.2011 - 07.2023
Ice rink manager
Vail Resorts Inc
12.2010 - 07.2023
High School Diploma -
Pequot Lakes High School