Benjamin Willard
Reisterstown,MD
Summary
Proven track record in enhancing customer satisfaction and efficiency in logistics roles, notably with Arriva Automotive Recycling. Expert in materials transportation and warehousing operations, coupled with a keen attention to detail and effective communication. Demonstrated ability to optimize delivery routes, significantly reducing shipping errors and ensuring timely deliveries. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
25
25
years of professional experience
Work History
Shipping and Receiving Clerk
Johns Hopkins University
11.2011 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Parts Delivery Driver
Arriva Automotive Recycling
09.2007 - 11.2011
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Rudolph's Office Supply
03.2006 - 08.2007
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Parts Delivery Driver
Arriva Automotive Recycling
11.1999 - 02.2006
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
- Pulled parts off store shelves to fill customer orders.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Education
Motorcycle Repair Technician - Skilled Labor
Penn Foster Career School
Scranton, PA08.2017
High School Diploma -
Patterson Sr High
Baltimore, MD05.1986
Skills
- Effective Communication
- Warehousing Operations
- Inspection and Quality Control
- Materials transportation
- Self-Motivated and Independent
- Shipping and receiving
- Materials Transport
- Attention to Detail
- Merchandise staging
- US Driver's License
- Punctual and Reliable
- Package handling
- Material Handling Equipment
Ice Hockey, Bass Guitar, Motorcycles
I have played ice hockey since 1979, was involved with music since 1975, and I ride a motorcycle; love 2 wheel therapy.
Timeline
Shipping and Receiving Clerk
Johns Hopkins University
11.2011 - Current
Parts Delivery Driver
Arriva Automotive Recycling
09.2007 - 11.2011
Delivery Driver
Rudolph's Office Supply
03.2006 - 08.2007
Parts Delivery Driver
Arriva Automotive Recycling
11.1999 - 02.2006
Motorcycle Repair Technician - Skilled Labor
Penn Foster Career School
High School Diploma -
Patterson Sr High
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