Benjamin Williams
Linthicum Heights,MD
Summary
Seasoned Operations Supervisor and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward day-to-day activities in the Airline Catering Industry.
Overview
25
25
years of professional experience
Work History
Supervisor of Operations
LSG Sky Chefs
Linthicum, MD
11.1997 - Current
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to to address any underlining issues.
- Dispatch drivers to meet aircraft on Estimated Time of Arrival.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delegate daily tasks to employees, streamlining daily progress.
- Scheduled employees for weekly shifts, taking into account employee strengths.
- Supervised 25 employees on day shift, overseeing efficiency in Food and Transportation.
- Supervised daily operations of multi-million dollar Airline operation
- Organized Food productions for the airline industry on a daily basis.
Education
Bachelor of Arts - Business Administration
College of Staten Island of The City University of New York
Staten Island, NY01.1988
Skills
- Production
- Transportation Logistic
- Customer Service
Vast knowledge in HCCP, OSHA and FDA Regulations & Audits.
Knowledgeable about the principles of HACCP. They include monitoring procedures, verification, corrective actions, record keeping and
documentation.
Training in work place safety and OSHA Standards
Involved in numerous FDA Audits.
Experience in dispatching truck drivers to cater aircraft, tracking ETA and ETD.
Timeline
Supervisor of Operations
LSG Sky Chefs
11.1997 - Current
Bachelor of Arts - Business Administration
College of Staten Island of The City University of New York
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