Benjamin Willis
Aubrey,TX
Summary
Dedicated assistant manager with a focus on supporting business operations by managing accounts receivable, tracking delinquency and evictions, and delivering exceptional customer service. Committed to fostering a positive and productive work environment through effective communication with team members, establishing clear goals, and closely monitoring performance to drive success.
Overview
3
3
years of professional experience
Work History
Lease-Up Assistant Community Manager
Mill Creek Residential
08.2024 - Current
- Organized events for residents to boost community involvement.
- Assisted in managing property operations, ensuring compliance with regulations and standards.
- Maintained accurate records of tenant interactions and lease agreements for efficient administration.
- Collaborated with maintenance teams to address resident concerns promptly and effectively.
- Conducted property tours for prospective tenants, showcasing amenities and benefits of community living.
- Developed reports on occupancy trends and resident feedback to inform strategic decision-making efforts.
- Received and processed resident payments, and updated system accounts with latest information.
- Generated monthly reports detailing occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Assistant Manager
Tam Residential
05.2023 - 08.2024
- Coordinated property management operations to enhance tenant satisfaction and streamline processes.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Implemented resident feedback systems to identify areas for improvement in service delivery.
- Enhanced team performance through regular coaching sessions and performance evaluations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Leasing Consultant
NTS Development Company
07.2022 - 05.2023
- Responsibilities:
- Ensured residents had an impeccable experience.
- Responsible for walking tour paths, vacant units, and model / show units.
- Gave prospective residents excellent service.
- Solicited google and yelp reviews from residents.
- Worked diligently on all renewal aspects.
- Created and drafted lease agreements and terms.
- Ensured resident profiles were kept up to date.
- Account Receivables: Check Scanning, Lease Audits, Resident Concerns, move ins, move outs, etc.
Leasing Consultant
Cushman & Wakefield
03.2022 - 07.2022
Education
High School - undefined
Magnolia High School
Magnolia, TXSkills
- Marketing
- Project Management
- Problem-solving
- Organized and impeccable attention to detail
- Possesses the initiative to make decisions and notify proper personnel
- Ability to learn and operate programs quickly and efficiently
- Great time management
- Excels at team development and promotes a culture of excellence, integrity, positivity, and a healthy work environment
- Proficient in Excel, Word, Outlook, Power Point
- Proficient in Yardi, CRM, and Knock, Entrata
- Proficient in property financials and budgets
- Website management
- Event planning
- Records and database administration
- Hospitality and accommodation
- Deposit accounting
- Property inspections
- Staff training
- Sales support
- Team collaboration
- Crisis management
- Policy administration
- Interviewing skills
Leadership
Successfully manages a large property team through multiple sales and property goals all while maintaining resident satisfaction and exceeding property performance.
Timeline
Lease-Up Assistant Community Manager
Mill Creek Residential
08.2024 - Current
Assistant Manager
Tam Residential
05.2023 - 08.2024
Leasing Consultant
NTS Development Company
07.2022 - 05.2023
Leasing Consultant
Cushman & Wakefield
03.2022 - 07.2022
High School - undefined
Magnolia High School