BENJAMIN WILSON
Pendergrass,GA
Summary
Highly driven individual, looking for the opportunity to join a dynamic company where my skills and knowledge acquired over six years of management experience, can be applied to help the organization improve efficiency and profitability. I am a hard worker and possess a strong work ethic and personal character including honesty and accountability. I have studied hard to earn my bachelor’s degree in all aspects of the Sports Management business including marketing, finances, budgeting, and operations. I have climbed the ladder to a management position in the four years I have been employed at FedEx Ground, as an operations manager and now lead, quality assurance manager.
Overview
7
7
years of professional experience
Work History
Dock Quality Assurance Manager
FedEx Ground
10.2023 - Current
- Quality Assurance Lead is responsible for ensuring quality functions in all daily operations
- Support collection of data and analyze for regulatory reporting, coordinate and develop reports, and assessment tools to verify compliance
- Ensure quality metrics are adequately captured, analyzed and communicated to management for improvement activities
- Lead in investigation and resolve product specification related problems. Participate in internal audits
- Ensure adequate controls are maintained regarding damage and safe transport of product within warehouse
- Work with other departmental Leads, Supervisors, Managers, and Senior Management to achieve a timely cohesive decision-making process
Baseball Instructor
Dingers Athletics
08.2019 - Current
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Managed equipment inventory and maintenance tasks, guaranteeing availability of necessary resources for all training sessions and games.
- Collaborated with other instructors to share best practices and techniques, contributing to overall program effectiveness
- Give lessons to more than 30 athletes weekly to make them better players and people.
Operations Manager
FedEx Ground
06.2019 - Current
- Serve as champion for FXG's safety above all culture and supports all related initiatives
- Responsibilities include hiring, terminations, coaching, recognitions and rewards, performance evaluation and management.
- Plan, organizes, staff, directs and controls specific day-to-day operations.
- Responsible for assigning and managing employees to ensure safe and efficient sortation of packages through facility, minimizing operational cost and maximizing operational quality, including movement, tracking and administration of trailers
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on regular basis
- Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
Store Manager
CubeSmart
08.2017 - 01.2019
- Customer Service
- Interacting face to face with customers, providing excellent service, and building rapport.
- Meeting monthly sales goals and metrics.
- Walking property to perform lock checks and showing units to customers.
- Managing invoice review and approval of responsibilities withing CubeSmart database
- Processing invoices, manage reports, and legal process of auctions
- Physical requirements include daily walks of property, cleaning units and property, opening, and closing of the storage doors (up to 50 lbs.)
Education
Bachelors - Sports Management
Toccoa Falls College
Toccoa Falls, GA05.2017
No Degree - General Education
Surry Community College
Dobson, NC12.2013
Skills
- Leadership,
- Administrative, record keeping,
- Employee productivity and retention,
- Team building,
- Operations Management
- Audit Coordination
- Team Collaboration
- Customer Focus
- Organizational skills,
- Team management,
- Customer service
- Business Administration
- Systems Analysis
- Process Development
Timeline
Dock Quality Assurance Manager
FedEx Ground
10.2023 - Current
Baseball Instructor
Dingers Athletics
08.2019 - Current
Operations Manager
FedEx Ground
06.2019 - Current
Store Manager
CubeSmart
08.2017 - 01.2019
Bachelors - Sports Management
Toccoa Falls College
No Degree - General Education
Surry Community College
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