Benjamin Wright
Enfield
Summary
Dynamic Store Director with extensive experience at Big Y, excelling in inventory management and vendor relationships. Proven track record in strategic planning and people management, driving operational excellence and enhancing customer satisfaction. Recognized for effective communication and leadership during transitions, ensuring compliance and fostering a high-performance culture.
Overview
18
18
years of professional experience
Work History
Store Director
Big Y
Marlborough/Enfield
08.2018 - Current
- Hired, trained, and supervised store personnel, including cashiers, clerks, specialists, and department managers.
- Maintained relationships with vendors and suppliers to ensure timely delivery of merchandise, and quality service levels.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Checked promotions for accuracy and for merchandising to company standards.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
Store Director Trainee
Big Y
Springfield
10.2017 - 08.2018
- Spent time training with top-performing department managers throughout my district to gain operational knowledge of each department.
- Scheduled ride-alongs with merchandiser trainers to visit our stores and competitors to experience different levels of operational performance, merchandising, and selling strategies.
- Attended meetings with members of each corporate department to gain insight into the SD role as it relates to each department.
- Completed weekly recaps of my experiences and forwarded them to upper management.
- Produced and presented an action plan for my first 90 days as a store director.
Assistant Store Director
Big Y
Palmer,West Hartford, Cooley ST
08.2016 - 10.2017
- Provided guidance, support and training to staff members.
- Performed weekly audits of backroom inventory levels, and restocked shelves when needed.
- Planned and organized special events for customers, such as community engagement events and new item promotions.
- Ensured compliance with safety regulations and company policies.
- Tracked sales figures on a daily basis and made recommendations based on trends observed.
- Enforced company procedures and protocols.
- Reported day-to-day store functions to supervisor.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Night Manager
Big Y
Cooley ST, Longmeadow, East Longmeadow
01.2014 - 08.2016
- Monitored and maintained store conditions throughout the night, and communicated opportunities to department managers and SD.
- Managed emergency situations such as power outages, medical emergencies, or criminal activity.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Maintained high levels of food safety and employee/customer safety by performing regular audits and training.
- Conducted regular meetings with staff to discuss safety issues and monthly topics
- Promoted teamwork and quality service through communication and coordination with other departments.
Assistant Produce Manager
Big Y
East Longmeadow
06.2011 - 01.2014
- Conducted regular culls of the store's produce section to ensure it meets quality standards.
- Assisted customers with selecting fresh produce items as needed.
- Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
- Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
- Provided training for new employees on proper handling of produce merchandise.
- Reviewed invoices to verify accuracy of order quantities and prices.
- Maintained excellent food safety standards.
- Regularly put in charge of the store as an MIC
Produce Clerk/Specalist
Big Y
East Longmeadow
02.2007 - 06.2011
- Organized displays of fresh fruits and vegetables in the store.
- Maintained cleanliness of department while adhering to food safety regulations
- Replenished display cases as necessary throughout the day.
- Informed customers about various types of produce available.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Provided excellent customer service by greeting each customer promptly.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
Education
High School Diploma -
Central High School
Springfield06-2008
Criminal Justice
STCC
SpringfieldSkills
- Inventory management and merchandise planning
- Communication skills
- People management
- Vendor relationship development
- Strategic planning and thinking
- Competitor analysis
Timeline
Store Director
Big Y
08.2018 - Current
Store Director Trainee
Big Y
10.2017 - 08.2018
Assistant Store Director
Big Y
08.2016 - 10.2017
Night Manager
Big Y
01.2014 - 08.2016
Assistant Produce Manager
Big Y
06.2011 - 01.2014
Produce Clerk/Specalist
Big Y
02.2007 - 06.2011
High School Diploma -
Central High School
Criminal Justice
STCC
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