Benjamin W. Spencer

• Active and reserve experience combined 24 years, honorably discharged
• Leadership- Directed cross-functional teams of 50+ personnel across global operations, achieving mission critical goals through performance management, mentorship, and measurable process optimization.
• Strategic Relations-Served as a liaison between government procurement and private sector vendors, ensuring ethical sourcing, budget control, and mutually beneficial partnerships.
• Program Development-Built and executed large scale training and readiness programs that increased qualification rates by 60% and improved operational performance by 45%.
• Advocacy and Influence-Drove cultural change as Program Manager for Sexual Assault Prevention and Response Program; elevating awareness and program involvement across multiple departments.
• Results Orientation-Recognized for exceptional leadership and results under pressure, with a 24-year record of advancing readiness, accountability, and team performance in dynamic environments.

• Operations–Managed 12 departments, and 32 employees in 2M sq ft distribution facility supporting global product sales and ensuring 99% on-time fulfillment for retail clients.
• Process Optimization–Developed incentive and performance programs that increased order accuracy and improved on-time fulfillment and employee morales directly supporting retail sales growth and customer retention.
• Cross-functional Collaboration-Partnered with production and sales teams to identify bottlenecks, align distribution performance with market demand and improved efficiency by 79%.

• Entrepreneurial Leadership-Founded and scaled a full-service 4th party logistics company from concept to profitability, achieving $600K annual revenue through consultive sales and strategic client management and service.
• Business Development-Built long-term partnerships with major clients in manufacturing, trade show logistics, and distribution delivering customized freight programs and enhanced customer satisfaction and retention.
• Contract Negotiations-Streamlined carrier partnerships through integration of the 4th party model and implementation of customer metrics resulting in solidifying customer retention.

• Leadership-Hand-selected to lead logistics operations during a company-wide rebranding, transitioning a 65-year-old family-owned business into a modernized industrial, commercial and residential electrical supplier.
• Multi-tasker-Coordinated relocation to larger facility while maintaining 100% operational continuity with uninterrupted sales concurrently cataloguing $3.8M inventory of 55,000 SKUs establishing accurate and efficient fulfillment.

· Comprehensive Guidance-Partnered with a logistics security team to review 10,000+ daily shipments, ensuring address validity, fraud prevention, and accurate carrier routing.

· Process Improver-Delivered process recommendations that improved shipping accuracy, reduced loss exposure, and strengthened vendor compliance.

· Leadership-Directed a 47-member logistics team across 6 warehouses, managing $25M annual domestic and international shipping operation while delivering on high visibility performance metrics well ahead of schedule.

· Immediate Impact-Reduced transportation expense within three months by over $100K, and provided a path to a savings of $500K within 6 months.

· Tech-Saavy-Implemented a Transportation Management System (TMS) which strengthened carrier networks, created natural competition, and provided measurable metrics aligned with corporate goals.

• Sales Leadership-Spearheaded all business development efforts for a new logistics franchise, combining strategic selling, operational expertise, and customer relationship management to drive rapid growth.
• Growth and Revenue-Sealed the franchise to #1 nationally ranked status within the first year, and maintained status over three years generating over $3M in annual sales revenue through aggressive market expansion and customer service centered approach.
• Client Engagement-Managed a portfolio of 150+ clients across three states ranging from small to multi-million-dollar distributors consistently delivering customized logistics solutions and achieving high client satisfaction and renewal rates.
• Consultative Selling-Leveraged deep product and industry knowledge to identify client pain points, present tailored solutions, and close high-value deals that enhance efficiency and reduced costs.