Benjamin Zhang
Cranston,Rhode Island
Overview
4
4
years of professional experience
Work History
Assistant Manager & Business Launch Contributor
Ichiraku Ramen & Fusion
North Smithfield, Rhode Island
07.2024 - Current
- Played a crucial role in the successful launch of a new family-owned restaurant by assisting with initial business planning, location setup, and operational workflow design.
- Contributed to the successful setup of daily operations at the restaurant by assisting in hiring staff, implementing comprehensive training programs, and establishing customer service protocols to ensure seamless functioning.
- Aided in the development and implementation of marketing initiatives such as social media promotions, community outreach, and special events to boost brand recognition and attract a larger customer base.
Restaurant Supervisor
Ichiraku Ramen & Fusion
Smithfield, RI
01.2022 - Current
- Supervised daily operations, managed inventory, resolved customer service issues, conducted staff meetings, and handled cash procedures.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
Server
Red Ginger
Johnston, RI
06.2020 - 01.2022
- Took customer orders, maintained cleanliness in the dining area, collaborated with kitchen staff, and handled customer inquiries.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
Lawn Care Technician
Shoreline Lawn Care
Portsmouth, RI
- Performed lawn maintenance tasks, operated and maintained lawn care equipment, engaged with clients, conducted basic lawn assessments, and assisted in job site preparation.
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Provided advice on proper care of lawns and gardens.
Event Assistant
Blackstone Caterers
Middletown, RI
- Assisted in the setup and breakdown of event spaces, provided customer service, and coordinated rental items for events.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Provided customer service assistance before, during, and after events.
Education
Bachelor of Business Administration in Finance -
Bryant University
Smithfield, RI05.2025
Portsmouth High School
Portsmouth, RI06.2021
Skills
- Excel & Financial Modeling
- Data Analysis
- Python (beginner-level)
- Attention to Detail
- Team Collaboration
- Communication
- Adaptability
Affiliations
- Member, SustainUS, Bryant University, 03/22
Timeline
Assistant Manager & Business Launch Contributor
Ichiraku Ramen & Fusion
07.2024 - Current
Restaurant Supervisor
Ichiraku Ramen & Fusion
01.2022 - Current
Server
Red Ginger
06.2020 - 01.2022
Lawn Care Technician
Shoreline Lawn Care
Event Assistant
Blackstone Caterers
Bachelor of Business Administration in Finance -
Bryant University
Portsmouth High School
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