Summary
Overview
Work History
Education
Skills
Timeline
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BENJAMIN ARAGONES

BENJAMIN ARAGONES

Las Vegas,NV

Summary

I am a ambitious and reliable individual who maintains a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

ABBEY DENTAL
01.2016 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Escalation Specialist

Duke Energy
01.2021 - 01.2022
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.

Dental Assistant

Abbey Dental
06.2018 - 12.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Sterilized rooms and prepped equipment and instruments for 5 procedures daily.

Education

Some College (No Degree) -

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Effective Planning
  • Patient Records Gathering
  • Listening Skills
  • Confirming Transactions
  • Office Management
  • Greet Visitors
  • Guest Registration
  • Scheduling
  • Issue Handling
  • Front Desk Operations

Timeline

Escalation Specialist

Duke Energy
01.2021 - 01.2022

Dental Assistant

Abbey Dental
06.2018 - 12.2020

Front Desk Receptionist

ABBEY DENTAL
01.2016 - 08.2023

Some College (No Degree) -

University of Nevada - Las Vegas

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BENJAMIN ARAGONES