Benjamin B. Mayhew
Durham,NC
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Manager - Duke Cancer Center Southpoint
Duke University Health System
Durham, NC
06.2024 - Current
- Managed daily operations of a 15-chair infusion clinic and a 14-chair oncology provider clinic, overseeing a team of 11 full-time equivalents (FTEs)
Nurse Manger - Oncology Treatment Center
Duke University Health System
Durham, NC
01.2023 - 07.2024
- Managed daily operations of a bustling oncology infusion clinic, providing direct oversight to 68 infusion chairs and leading a team of 42 full-time equivalents (FTEs).
- Facilitated seamless operations to accommodate an average of 120 patients requiring their chemotherapy treatment daily.
- Spearheaded a notable 7% growth in the oncology infusion center from FY23 to FY24, while also ensuring adherence to regulatory standards, staff development, performance management, and fostering a collaborative and patient-centric care environment.
- Implemented a robust recognition program to acknowledge the outstanding contributions of team members, fostering a culture of appreciation and motivation within the department.
- Ensured transparency on staffing levels, hiring trends, and clinical practice improvements, facilitating open communication and fostering trust among the team.
- To promote active engagement, multiple committees were encouraged to form, offering a platform for staff to share their perspectives that contributed to enhancements in the clinical care. This initiative led to heightened collaboration, increased engagement, and improved staff retention within the department.
- Successfully reduced the termination rate from 79% in FY23 to 35.6% in FY24 through strategic interventions, including targeted retention initiatives, performances management strategies, and fostering a supportive work environment.
- Mentored and provided comprehensive education and guidance to a newly appointed assistant nurse manager, facilitating their seamless transition into their role and ensuring alignment with organizational objectives.
- Co-led the development of an off-site, 15 chair cancer infusion clinic (Duke Cancer Center - Southpoint). Actively involved frontline team members in the planning and execution stages to achieve optimal setup, streamline workflow, and ensure efficient operations.
- Transferred laterally to Duke Cancer Center Southpoint to gain experience in managing a newly opened facility and to broaden professional expertise.
Assistant Nurse Manager - Medical/Surgical
Novant Health Brunswick Medical Center
Bolivia, NC
11.2020 - 11.2022
- Contributed to the supervision of nursing operations within a 50-bed medical/surgical unit, providing effective leadership and management oversight for a team of 88 full time equivalents.
- Created action plans for staff development and performance improvement.
- Administered disciplinary action for employee performance deficiencies, infractions and conduct issues after consulting with employees and HR staff.
- Recruited, hired and evaluated staff to take corrective action and meet departmental goals.
- Evaluated and resolved potential patient safety issues with consideration to age and disability.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Played a pivotal role in fostering a collaborative environment, enabling the effective implementation of initiatives that significantly elevated staff proficiency and contributed to exemplary patient care outcomes.
Registered Nurse - Clinical Instructor (PRN)
Cape Fear Community College
Wilmington, NC
09.2019 - 11.2020
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Upheld patient safety standards by supervising students during clinicals in the acute care setting.
- Delegated patient assignments to students based on individual learning needs and patient assessments.
- Provided students with hands-on demonstrations involving medication administration, dressing changes, prioritization, and critical thinking techniques.
Registered Nurse - Emergency Department (PRN)
Dosher Memorial Hospital
Southport, NC
05.2018 - 09.2020
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Registered Nurse - PACU/Same Day Surgery
New Hanover Regional Medical Center
Wilmington, NC
04.2018 - 11.2020
- Cared for individuals with wide array of medical issues such as pulmonary, cardiology and infectious disease patients.
- Delivered physician-ordered treatments and monitored responses to quickly spot complications and side effects.
- Assessed patients using comprehensive evaluation techniques and sound clinical judgment.
- Developed and implemented individualized care plans to meet each patients' unique needs.
- Deployed therapeutic communication and active listening and teaching to establish relationships with patients, families and health care team for optimum patient care.
Travel Registered Nurse – Emergency Department
Aya Healthcare
San Diego, CA
06.2016 - 04.2018
- Triaged and treated high-volume caseload in busy emergency room settings.
- Administered critical IV medications to stabilize patients for assessment and treatment.
- Answered patient questions and provided take-home materials for further information.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
Registered Nurse – Emergency Department
Carolinas HealthCare System Blue Ridge
Morganton, NC
12.2013 - 07.2016
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Prioritized care and assessed needs through skilled triaging of incoming phone calls from ER and inpatient units.
Registered Nurse - Float Pool
Frye Regional Medical Center
Hickory, NC
06.2013 - 07.2016
- Monitored and managed various treatment and care interventions.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Coordinated and evaluated interdisciplinary care for patients.
Education
Master of Science - Nursing Informatics
Western Governors University
Durham, NC03.2019
Bachelor of Science - Nursing
Winston-Salem State University
Winston-Salem, NC05.2016
Associate of Science - Nursing
Catawba Valley Community College
Hickory, NC05.2013
Certification
- Basic Life Support (BLS) Certification
- Advanced Cardiovascular Life Support (ACLS) Certification
- Certified Nurse Manager and Leader (CNML)
Affiliations
- Chair-Patient Safety Coach Committee (2021 - 2022)
- Upward Mobility Scholarship Mentor (2021 - 2022)
- Dimensions (EPIC) Nurse Champion (2021 - 2022)
- EPIC Nurse Champion (2018 - 2020)
- Electronic Medical Record Conversion Super User (1/2016)
- End User Trainer for Electronic Medical Record Conversion (11/2015)
Timeline
Nurse Manager - Duke Cancer Center Southpoint
Duke University Health System
06.2024 - Current
Nurse Manger - Oncology Treatment Center
Duke University Health System
01.2023 - 07.2024
Assistant Nurse Manager - Medical/Surgical
Novant Health Brunswick Medical Center
11.2020 - 11.2022
Registered Nurse - Clinical Instructor (PRN)
Cape Fear Community College
09.2019 - 11.2020
Registered Nurse - Emergency Department (PRN)
Dosher Memorial Hospital
05.2018 - 09.2020
Registered Nurse - PACU/Same Day Surgery
New Hanover Regional Medical Center
04.2018 - 11.2020
Travel Registered Nurse – Emergency Department
Aya Healthcare
06.2016 - 04.2018
Registered Nurse – Emergency Department
Carolinas HealthCare System Blue Ridge
12.2013 - 07.2016
Registered Nurse - Float Pool
Frye Regional Medical Center
06.2013 - 07.2016
Master of Science - Nursing Informatics
Western Governors University
Bachelor of Science - Nursing
Winston-Salem State University
Associate of Science - Nursing
Catawba Valley Community College
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