Benjamin Garlinghouse
Logistics Specialist
Raleigh,NC
Summary
Multifaceted Logistics Specialist excited to transition into a new position where adaptability and diligence skills can be properly utilized and appreciated. Responsible and reliable with over 7 years of experience in evaluating inventory and associated cost. Adept at coordinating logistics, processing orders and collaborating with client stakeholders.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Fullfillment Associate
Amazon
Raleigh, NC
11.2020 - 06.2021
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Maintained compliance with company safety policies and called violations to attention of management.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Picked and packed roughly 1200 items per shift.
- Prepped materials and equipment to improve shift efficiency.
Service Consultant
AAA Carolinas
Cary, NC
07.2019 - 10.2020
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Documented payment details and personal information on customer accounts.
- Provided information about service procedures and expected timelines.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Trained staff on operating procedures and company services.
- Performed monthly audits of facility equipment and parts inventory.
- Handled 60+ customers in fast-paced auto-service retail environment in coordination with solid team of 3 customer service associates and 8 technicians.
Asset Manager
Ray Allen, Inc
Raleigh, NC
02.2018 - 02.2019
- Engaged with external point of contacts and stakeholders for nine accounts regarding inventory, contracts, and implemented projects to clean up each client’s install base.
- Scheduled weekly meetings addressing risks, uncovered assets, new acquisitions, and service orders Maintained accuracy of location, cost, and service level for roughly 630,000 assets spread over nine accounts totaling over one billion dollars using internal inventory software.
- Prepared slide decks and participated in quarterly/periodic business reviews (QBR/PBR) discussing successes over past quarter and upcoming projects for next.
- Performed over 1200 MACDs (moves/adds/changes/deletes) weekly via Cisco’s database to reflect current status of customer’s install base.
- Maintained contract database of existing and new client contract files and details.
Lease and Warranty Coordinator
Premier Communications
Raleigh, NC
01.2014 - 10.2017
- Responsible for inventory of all leased gear for Production Operations, maintaining 100% return accuracy. (Cisco, IBM, Fujitsu, and Amazon Products included)
- Created command line scripts to execute inventory processing and editing using in-house inventory software.
- Arranged meetings with tracking software engineer to help define and implement software changes to increase efficiency for inventory personal.
- Performed audits for roughly 30,000 capital asset reconciliations, and 5,000 lease reconciliations.
- Managed ‘Model Plans’ (virtual equipment templates used for tracking interface ports) for NetApp globally.
- Trained new employees in Asset Management procedures. Received, unboxed, and staged equipment for internal customers as requested via ServiceNow tickets.
- Installed, relocated, and/or decommissioned 8,000+ assets from multiple RTP Labs and storehouses.
- Mentored warehouse employees on proper administrative procedures and how to use programs such as ELMS and ServiceNow, keeping operations consistent and efficient for maximum performance.
Warehouse Manager
Technical Innovation
Morrisville, NC
08.2011 - 06.2013
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more than 300+ packages per day.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Requisitioned hardware for projects, totaling $400,000 of consumable inventory.
- Staged equipment for customer installation projects. Projects included: Wake County Justice Center; MARSOC/Camp Lejeune; The LeGrand Center; Red Hat, NetApp.
- Conducted monthly asset validation of inventory for roughly $2,000,000 and reconciled all discrepancies.
- Reported purchase order receipts to senior management for all incoming equipment.
Education
High School Diploma -
Apex High School
Apex, NC 08.2005 - 06.2009
Skills
Interdepartmental communication
Competitive analysis
Inventory audits
Database Management
Documentation
RFID tracking
Project Management
Staff education and training
Timeline
Fullfillment Associate
Amazon
11.2020 - 06.2021
Service Consultant
AAA Carolinas
07.2019 - 10.2020
Asset Manager
Ray Allen, Inc
02.2018 - 02.2019
Lease and Warranty Coordinator
Premier Communications
01.2014 - 10.2017
Warehouse Manager
Technical Innovation
08.2011 - 06.2013
High School Diploma -
Apex High School
08.2005 - 06.2009