Benjamin Ivey
New Braunfels,TX
Summary
Resourceful Windows System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 10 Years of progressive IT experience as a Monitoring Technician, Support Specialist and Windows Administrator.
Overview
14
14
years of professional experience
Work History
Windows Administrator
Rackspace
04.2018 - Current
- Delivered Tier 2 support for problem identification, diagnosis and issue resolution, such as Service Failures, Server Down, Cluster Down, HTTP
- Responsible for contacting and working with customers to find Root Cause Analysis on any Urgent or Severe issue
- Mentored peers and offered constructive feedback for performance and workflow improvement.
- Experience in Storage to expand Virtual disks, Physical Devices and LUNs
- Management of User Accounts, permissions and access right on Active Directory and Local Computer
- Monitored and analyzed Backup Logs, identifying and resolving issues that would stop Backups from working correctly
- Creation of SQL Backups and their schedules per customer preference.
Technical Support Specialist
Rackspace
07.2015 - 04.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Management and monitoring of basic Windows and Linux issues, Service Failure, Low Disk, High CPU
- Triage of phone calls and tickets from Customers
- Documented support interactions for future reference.
- Ensured all tickets were completed in timely manner per customer specific SLAs and Account Management Guidelines
Certified Nurse Aide
Sundance Inn Nursing and Rehab, CNA
03.2015 - 04.2015
- Assisted nursing staff with patients personal care, emotional support and activities of daily living
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Recorded patients information by making entries in patient journal; notifying nursing supervisor of changing or unusual conditions
- Maintained safe, secure, and healthy patient environment by following standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
- Protected each home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
Certified Nurse Aide
Kirkwood Manor
08.2012 - 10.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Certified Nurse Aide
Silvertree Nursing Home
10.2011 - 05.2012
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Tech/Support Specialist
Rackspace
08.2009 - 02.2011
- Prioritize tickets and assign out accordingly, escalate as needed
- Monitored customer's environments including network, server and web applications to ensure high availability using all available Monitoring systems
- Ensured all tickets are dealt with in timely manner
- Provided call support to customers during escalation issues
- Performed initial troubleshooting and diagnosis of incoming alerts
- Provided training to newly hired employees on all tasks related to monitoring
Education
Med Tech Certification -
Quest College
San Antonio, TX03.2015
Career Quest, CNA Program - Certified CNA
CNA Program
San Antonio, TX07.2011
High School Diploma -
Judson High School
San Antonio, TX2010
Skills
- System Administration
- Windows Operating System
- Training Junior Team Members
- Active Listening
- Technical Support
- Maintenance and Troubleshooting
- Team Communication
Timeline
Windows Administrator
Rackspace
04.2018 - Current
Technical Support Specialist
Rackspace
07.2015 - 04.2018
Certified Nurse Aide
Sundance Inn Nursing and Rehab, CNA
03.2015 - 04.2015
Certified Nurse Aide
Kirkwood Manor
08.2012 - 10.2013
Certified Nurse Aide
Silvertree Nursing Home
10.2011 - 05.2012
Tech/Support Specialist
Rackspace
08.2009 - 02.2011
Med Tech Certification -
Quest College
Career Quest, CNA Program - Certified CNA
CNA Program
High School Diploma -
Judson High School
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