Benjamin 'Jocelyn' DeFoe
Eau Claire ,Wisconsin
Summary
Hardworking and passionate job seeker with strong organizational skills eager to reenter the workforce and secure an entry-level position. I am a seasoned manager with 16 years of extensive retail and management experience. Efficient and energetic individual dedicated to optimizing customer satisfaction and improving team morale and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Energetic individual dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets.
Overview
16
16
years of professional experience
Work History
Assistant Cosmetics Department Manager
Nordstrom
07.2011 - 07.2014
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Used fairness and consistency to foster loyalty and trust with staff.
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Co-Store Manager & HR Manager
Forever 21
10.2006 - 01.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Department Manager
Target
09.1998 - 10.2006
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Certificate Of Management -
Jackson Community College
Jackson, MI09.2019
Associate Of Applied Science - Business Administration
Jackson Community College
Jackson, MI09.2019
Associate Of Arts - Generals
Jackson Community College
Jackson, MI09.2019
Skills
- Staff Management
- Process Improvement
- Customer Service
- Employee Development
- Schedule Management
- Human Resources Management
- Documentation and Reporting
- Performance Reviewing
- Team Development
- Interpersonal Relations
- Strategic Planning
- Hiring and Training
- Decision-Making
- Performance Tracking and Evaluation
- Team Leadership
- Employee Coaching and Mentoring
- Problem Resolution
- Department Oversight
- Excellent Team Leadership
- Word Processing
- Build Customer Relationships
- Human Resources Knowledge
- Database Management
- Constructive Feedback
- Employee Empowerment
- Corrective Actions
- Cash Register Operations
Timeline
Assistant Cosmetics Department Manager
Nordstrom
07.2011 - 07.2014
Co-Store Manager & HR Manager
Forever 21
10.2006 - 01.2008
Department Manager
Target
09.1998 - 10.2006
Certificate Of Management -
Jackson Community College
Associate Of Applied Science - Business Administration
Jackson Community College
Associate Of Arts - Generals
Jackson Community College
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