Benjamin K. Norman
Dundee,FL
Summary
As an experienced and accomplished insurance and management consultant professional, I have more than 10+ years of diversified property and casualty insurance and digital transformation experience in multi-functional areas of underwriting and claims insurance operations. With this diversified experience, I am able to review, analyze, design, and solution Guidewire and Duck Creek insurance products to ensure customer buy-ins and delivering exceptional quality with integrity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Consultant
PwC Advisory
01.2021 - 06.2024
- Applied strong analytical and communication skills as a Functional Business Analyst to conduct successful and efficient business requirements gathering workshops, while maintaining high quality and in-depth documented user stories
- Assisted the Policy and/or Claims Functional Business Architect with the preparation of workshops: establishing which features/user stories to discuss and demo to the Product Owner and SME's
- Collaborated with various cohorts onshore and offshore to ensure the documented business requirements were ready for development, QA/UAT testing, and provided necessary daily and weekly updates to project/program managers, product owners, and scrum masters
- Possessed the ability to build and maintain strong relationships within the business units to foster a cohesive working relationship with the Product Owners, SME's and track to ensure success in the delivery of the system integration
Consultant
Cognizant Technologies Solutions
02.2019 - 01.2021
- Utilized comprehensive and sound underwriting and claims experience to provide unique functional subject matter expertise to business stakeholders during requirements gathering workshops
- Collaborated the Functional Business Architect and Solution Architect in high-level approach and design of features to ensure the optimal solution is provided
- Facilitated various cohorts and leaders in the response of RFPs from several insurance companies ranging in operational size and degree of scope for digital transformation
Business Analyst & Underwriter
Universal North America
04.2016 - 02.2019
- Comprehensive experience working as an Underwriter and Business Analyst on the functional PolicyCenter team, providing decisive input for the best solutions and end-user experience
- Acquired a firm understanding of the software development lifecycle, agile methodology, requirement elicitation techniques and process, and the resulting business artifacts
- Examined new business, renewal and non-renewal, endorsement, cancellation files to determine the appropriate levels of exposure and risk to the carrier, and made effective underwriting decisions based on material facts and supporting third-party documentation
Underwriter & Business Analyst
Mercury Insurance Co
02.2013 - 04.2016
- Authored functional business requirements for personal lines auto and homeowners product in the Southeastern operations
- Complied research and analysis as a UAT tester for the deployment of Guidewire PolicyCenter for Mercury Insurance underwriting operations for the Southeastern operations
- Facilitated with the coordination of effectiveness and efficiency strategies to better serve Mercury Insurance agents through process improvements for internal communication, correspondence, customer service and agent portal functionality
Education
Bachelor of Science - Finance And Marketing
University of South Florida
Tampa, FL08.2012
Skills
- Software Development Lifecycle
- Functional and Technical Business Requirements
- System Configuration
- Agile Methodologies
- Strong Interpersonal and Relationship Building
- Analytical and Process Improvement
- Comprehensive Written and Oral Communication Effectiveness
Certification
- Duck Creek Technologies Claims Business Analyst Certification - 2024
Timeline
Senior Consultant
PwC Advisory
01.2021 - 06.2024
Consultant
Cognizant Technologies Solutions
02.2019 - 01.2021
Business Analyst & Underwriter
Universal North America
04.2016 - 02.2019
Underwriter & Business Analyst
Mercury Insurance Co
02.2013 - 04.2016
Bachelor of Science - Finance And Marketing
University of South Florida
- Duck Creek Technologies Claims Business Analyst Certification - 2024
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