Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Benjamin Kwabena Owusu-Gyamfi

Newark

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience

Work History

Customer Service Representative, Remote

Saratoga Nursing LLC
Ballston Spa
05.2024 - 06.2025
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Vodafone Ghana Limited
Accra
02.2022 - 02.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.

Reimbursement Analyst

Aneeja Hospital
Accra
07.2021 - 12.2022
  • Maintained records of all claims filed with insurance companies and government agencies.
  • Resolved denied claims by verifying information with providers and payers.
  • Analyzed patient accounts to identify discrepancies in billing codes or charges.
  • Provided customer service support to clients inquiring about their reimbursement status.
  • Monitored changes in regulations and guidelines from various third-party payers.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Generated reports on reimbursement activities for management review.
  • Processed appeals when denials were received from third party payers.

Education

Bachelor of Science - Information Technology

Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana
06-2021

Skills

  • CRM usage
  • Customer service
  • Technical support
  • Problem resolution
  • Data analysis
  • Relationship building
  • Communication skills
  • Team collaboration
  • Time management
  • Conflict resolution
  • Attention to detail
  • Follow-up procedures
  • Product knowledge

Affiliations

  • Soccer
  • Basketball
  • Travelling
  • Hiking
  • Golfing

Languages

English
Native/ Bilingual

Accomplishments

  • 2021 Best Graduating Student in Programming and data structures and algorithms.

References

References available upon request.

Timeline

Customer Service Representative, Remote

Saratoga Nursing LLC
05.2024 - 06.2025

Customer Service Representative

Vodafone Ghana Limited
02.2022 - 02.2024

Reimbursement Analyst

Aneeja Hospital
07.2021 - 12.2022

Bachelor of Science - Information Technology

Kwame Nkrumah University Of Science And Technology

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