Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
7a

Benjamin Levy

Maineville,OH

Summary

Seasoned professional with expertise in hardware, software, and networking, complemented by strong problem-solving and collaboration skills. Recent graduate of Kable Academy Cybersecurity Boot Camp, gaining hands-on experience with Cisco Packet Tracer, AWS, VPN technologies, public key infrastructure (PKI), and virtual computing. Demonstrates a strong work ethic, attention to detail, and a proactive approach to technical challenges.

Overview

10
10
years of professional experience

Work History

Exception Processing Analyst

Barclays
11.2019 - 08.2024
    • Trained analysts and collaborated to generate new processes to reduce dispute error rates.
    • Responsible for three additional operational reports used across the Fraud department.
    • Enforced Regulation Z through discovery and correction of errors in Disputes exception reports.
    • Updated existing procedures and authored new procedures, ensuring operations within a strict control environment.
    • Subject matter expert for reports related to credit card disputes; ensured regulatory and internal guidelines and processes were followed.

Disputes Advisor

Barclays
04.2017 - 11.2019
    • Resolved dispute cases with 15% above productivity goals; maintained 95% quality score
    • Communicated effectively with cardholders and vendors for dispute resolutions.
    • Monitored reports and managed any case issues that arose.
    • Assisted other disputes advisors, offering regulatory and process guidance.
    • Maintained current knowledge of federal and credit card association chargeback regulations.
    • Maintained cross-training in Disputes department control reports.

Project Coordinator

Contingent, a Comcast Business Company
11.2014 - 12.2016
    • Communicated project status between clients, technical personnel, vendors, and other stakeholders.
    • Lead 10-member team in simultaneous single day 45-site carrier installation in a single metro area.
    • Generated over $500,000 in revenue with 58% profit margin annually.

Education

Cybersecurity Boot Camp -

Kable Academy
Cincinnati, OH
11.2024

Master of Science - Genetics

Clemson University
Clemson, SC
05.2002

Bachelor of Science - Applied Biology

Georgia Institute of Technology
Atlanta, GA
12.1996

Skills

    Knowledgeable in cybersecurity protocols and best practices

    Excels in team settings, promoting collaboration and effective problem-solving

    Quick to learn new technologies and adapt to evolving environments

    Focused on accuracy and precision in technical and operational tasks

    Strong communicator with the ability to convey technical information clearly to technical and non-technical stakeholders

    Capable of prioritizing and managing multiple projects to meet deadlines effectively

    Proficient in diagnosing and resolving technical issues across hardware, software, and network systems in Windows, Mac, and Linux systems

    Experienced in delivering technical training and mentoring team members, simplifying complex concepts for diverse audiences

    Skilled in configuring, maintaining, and optimizing network infrastructures, including LAN, WAN, VPN technologies, and network security protocols

    Adept at evaluating systems, identifying problems, and implementing effective solutions through structured analysis

Work Preference

Work Type

Full Time

Timeline

Exception Processing Analyst

Barclays
11.2019 - 08.2024

Disputes Advisor

Barclays
04.2017 - 11.2019

Project Coordinator

Contingent, a Comcast Business Company
11.2014 - 12.2016

Cybersecurity Boot Camp -

Kable Academy

Master of Science - Genetics

Clemson University

Bachelor of Science - Applied Biology

Georgia Institute of Technology

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Benjamin Levy