BENJAMIN R. SARTIN
WHITWELL,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet institution goals.
Overview
10
10
years of professional experience
Work History
eBusiness Support Specialist
BlueCross BlueShield of Tennessee
05.2023 - Current
- Look at raw data and code to ensure proper processing of claims
- Assist providers with registering to bill electronically
- Walk providers through troubleshooting of our online portals
- Locate problems with raw data through investigations and creating adequate solutions
Customer Service Representative
BlueCross BlueShield of Tennessee
10.2019 - 05.2023
- Daily communications with providers on topics related to insurance benefits held by their patients
- Research multiple databases in order to provide correct information to ensure great quality of service to the provider and our members
- Review member claims, as requested by provider, to ensure correct processing and routing
- Handled customer inquiries and suggestions courteously and professionally
Furniture Delivery Driver
E.F. Brannon Furniture
07.2014 - 10.2019
- Received, documented, and inventoried incoming furniture
- Assembled various furniture components as needed
- Prepared delivery truck loads and drove furniture deliveries to customers' locations
- Troubleshot and repaired any issues with furniture conditions at warehouse and customers' locations
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process
Riverboat Pilot-First Mate
Southern Belle Riverboat Company
03.2016 - 01.2019
- Safe piloting and navigation of the Southern Belle Riverboat during commercial sightseeing and dinner cruises with as many as 400 patrons onboard
- Conducted preventive maintenance on riverboat engines, generators, and accessories
- Ensured security and proper tie up of the vessel at the dock.
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth
- Conducted regular drills to maintain proficiency in essential skills such as firefighting, life-saving techniques, and damage control procedures
Education
Master's of Science - Aeronautical Science Education
Middle Tennessee State University
Murfreesboro, TN08.2023
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University
Murfreesboro, TN12.2019
Skills
- Troubleshooting skills
- Airspace Navigation
- Aircraft Systems Knowledge
- GPS Navigation
- Weather Interpretation
- Problem-Solving
- Curriculum Mapping
- Teaching Methods
- Instructional Strategies
- Training facilitation
Flight Experience
Private Pilot-ASEL-Instrument
Second Class Medical
Timeline
eBusiness Support Specialist
BlueCross BlueShield of Tennessee
05.2023 - Current
Customer Service Representative
BlueCross BlueShield of Tennessee
10.2019 - 05.2023
Riverboat Pilot-First Mate
Southern Belle Riverboat Company
03.2016 - 01.2019
Furniture Delivery Driver
E.F. Brannon Furniture
07.2014 - 10.2019
Master's of Science - Aeronautical Science Education
Middle Tennessee State University
Bachelor of Science - Criminal Justice Administration
Middle Tennessee State University
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