Benjamin W. Wilburn Jr.
Tumwater,WA
Summary
Personable professional versed in customer service, security and passenger assistance. Outgoing professional with strong conflict resolution skills and excellent knowledge of local roads. I'm dynamic and professional with extensive experience as a Firefighter/Paramedic at the City of Tumwater Fire Department. Proven expertise in emergency response and conflict resolution, ensuring safety and comfort for all passengers. Adept at vehicle operation and maintenance, consistently delivering exceptional customer service in high-pressure situations.
Overview
27
27
years of professional experience
Work History
Dial a Lift Driver
Intercity Transit
Olympia, WA
01.2020 - Current
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Followed maps and GPS systems to promptly complete tasks.
- Assisted passengers with special needs, ensuring a comfortable and safe ride.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Participated in training sessions on new technology or customer service practices.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Appeared at designated appointments according to schedule.
Firefighter/Paramedic
City of Tumwater Fire Department
Tumwater, Wa
01.2009 - 06.2016
- Supervisor: Captain Brian Hurley 360-754-4170
- Reason for leaving: Retirement
Captain/Paramedic
West Thurston Regional Fire Authority
Rochester, Wa
09.1998 - 12.2008
- Supervisor: Chief Russ Kaleiwahea 360-352-1614
- Reason for leaving: Medic One changed the county contract to the City of Tumwater for paramedic services for the county to three providers from five
Education
High School Diploma -
Lakes High School
Lakewood, WA06-1980
Paramedic Certificate - Paramedicine
Tacoma Community College
Tacoma, WASkills
- Paramedic Certification
- Customer service
- Basic vehicle maintenance
- Passenger assistance
- Time management
- Route navigation
- Vehicle operation
- Emergency response
- Safety compliance
- Health and safety
- Conflict resolution
- Team collaboration
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Pre-Hospital Advanced Trauma Life Support
- Public Education Officer
References
- Fred McGlothern, Firefighter-Seattle Fire Department, 360-791-3698
- Dale Britton, Firefighter Lieutenant-City of Tumwater Fire Department, 360-791-5935
- Ken Spohn, Firefighter Lieutenant-Eastside Fire & Rescue King County, 206-755-9443
Letters Of Reference
upon request
Special Skills Training
- Paramedic Cert, 06/30/18
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Pre-Hospital Advanced Trauma Life Support
- Police Academy, 1984-1985
- Fire Academy, Winter 1987
- Public Education Officer, Shepard Paramedics/Goodsam Hospital, 1994-1998
Affiliations
- Gardening.
- Working on our 1951 Chevy and 2002 T-Bird.
- Collect 1960's GI Joes.
Accomplishments
- Won the National Star of Life Award in 1998 for outstanding service and care.
Timeline
Dial a Lift Driver
Intercity Transit
01.2020 - Current
Firefighter/Paramedic
City of Tumwater Fire Department
01.2009 - 06.2016
Captain/Paramedic
West Thurston Regional Fire Authority
09.1998 - 12.2008
High School Diploma -
Lakes High School
Paramedic Certificate - Paramedicine
Tacoma Community College
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