Achieved 120% increase in Battle Pass revenue from January 2023 to January 2024 through iterative enhancements.
Boosted D2C percentage by 15% in 2025 by enhancing Battle Pass web strategy and iteration.
Managed complete suite of monthly events (10+), maintaining zero P0 or P1 issues for the entire month.
Lead Content Manager
Jam City
San Francisco, CA
09.2017 - 08.2019
Shipped stamp card feature. 200% increase in revenue in the first 48 hours and 15% increase in first time purchasers.
Shipped Team vs. Team feature. First new feature in 2 years with 40% increase in returning user playtime.
Reduced 90+ hour work week to under 50 hours by presenting data that templated non-IP events can generate as much revenue as bespoke event designs.
Coordinated with numerous departments to provide updates via soft-update as opposed to force updates which historically led to 3-5% churn.
Product Manager – Ecommerce
Vulcun (Now Streamlabs - Sold to Logitech)
San Francisco, CA
09.2015 - 01.2016
Shipped Vulcun Marketplace (users able to purchase CS:GO skins with virtual currency) and LootDrop (users earned CS:GO skins and original content by viewing streams on our site) both of which increased the Life-Time-Value (LTV’s) of users and added 25,000 credit cards on file within 24 hours of launch.
Operations Analyst - Online Gaming
Vulcun (Now Streamlabs - Sold to Logitech)
San Francisco, CA
06.2015 - 09.2015
Increased revenue of Asian League of Legends matches by 10% during June-September 2015 by increasing retention through standardizing trivia questions, themed trivia and forming habits.
Wrote script treatments for the digital marketing team and associate produced 2 live-shows every week.
Conducted market research on competing websites that was instrumental in key acquisitions.
Assistant Director, Script Supervisor & Data Manager
Kross Entertainment LLC
Seoul, South Korea
11.2012 - 04.2014
Managed 10TB of film data, cross-referenced shot log sheets, and translated scripts on set.
Coordinated casting calls, auditions, and filming schedules for 50+ crew members.
Translated a 100-page script from Korean to English.
Liaison between Production crew and the Minister of Culture and Fine Arts of Cambodia to receive filming permits and military escort.
Education
B.A - Film & Digital Media, Concentration in Production
University of California Santa Cruz
Santa Cruz, CA
Study Abroad -
Yonsei University
Seoul, South Korea
Skills
Content strategy
Data analysis and digital marketing
Customer engagement
Team leadership
Effective communication
Problem solving
Time management
Languages
English, Korean
Timeline
Product Manager
Scopely
08.2022 - 04.2025
Lead Content Manager
Jam City
09.2017 - 08.2019
Product Manager – Ecommerce
Vulcun (Now Streamlabs - Sold to Logitech)
09.2015 - 01.2016
Operations Analyst - Online Gaming
Vulcun (Now Streamlabs - Sold to Logitech)
06.2015 - 09.2015
Assistant Director, Script Supervisor & Data Manager
Kross Entertainment LLC
11.2012 - 04.2014
B.A - Film & Digital Media, Concentration in Production