Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Personal Information
Generic
BENJAMÍN BARDALES
Open To Work

BENJAMÍN BARDALES

Cary,NC

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Director of Infrastructure & Managed ServicesServer AdministratorInfrastructure SupervisorInfrastructure ExecutiveTechnology Support Executive

Work Type

Part TimeFull TimeContract WorkConsulting

Location Preference

RemoteOn-Site
Location: Cary, NC, USCary, NC
Open to relocation: No

Salary Range

$55000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionCareer advancementCompany CultureHealthcare benefitsPaid time offPersonal development programsPaid sick leave4-day work weekTeam Building / Company Retreats

Summary

Systems Engineer with a Master's in IT Management and over 10 years of experience in IT support and systems administration. Expert in ensuring infrastructure reliability and seamless operations, with hands-on experience in server management, database optimization, and cloud migrations (Azure). Proven ability to lead technical teams and coordinate with external vendors to improve operational workflows. Committed to service continuity through structured troubleshooting, meticulous documentation, and a proactive approach to technology integration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Infrastructure & Managed Services

Hexagon Intelligence Corporation - Part-Time
Cary, NC
01.2026 - Current
  • Engineered foundational service tiers for SOC ,NOC and helpdesk operations, ensuring alignment with SMB and restaurant verticals in California market.
  • Established operational governance by defining critical SLAs, escalation matrices, and response targets to enhance service delivery.
  • Created comprehensive standard operating procedures (SOPs) and technical documentation aimed at standardizing workflows for efficient helpdesk and remote monitoring operations.
  • Evaluated and documented essential technology stack, focusing on RMM ticketing,MDM and security platforms, to facilitate growth in managed services.

Server Administrator

Bank Cuscatlán
Tegucigalpa, HN
01.2024 - 07.2025
  • Optimized Windows and Linux server configurations by implementing automated patching via WSUS and proactive monitoring through SolarWinds Orion , achieving a 99.9% uptime rate and reducing system downtime by 15% over months.
  • Scaled backup infrastructure by 340% , expanding Dell Data Domain capacity from 12TB to 53TB and executing a full system version upgrade to ensure compatibility with modern data demands.
  • Managed and optimized 20+ SQL Server databases , reducing backup windows by 60% through the implementation of compression and differential backup strategies , while ensuring peak performance via automated index maintenance and statistics updates.
  • Achieved and maintained a 95%+ SLA compliance rate for critical IT services by streamlining communication workflows between internal teams and 3rd-party vendors.
  • Architected and deployed a 5-node Dell EMC VxRail HCI cluster and 2 standalone Apollo nodes, orchestrating the migration of 30+ virtual machines and the provisioning of 70+ new high-performance servers ; optimized data transfer speeds by implementing Fibre Channel connectivity for all storage traffic.
  • Orchestrated the seamless migration of 70+ Windows Servers from legacy 2012 versions to Server 2019 and 2022 , executing application-specific transition plans that ensured minimal unplanned downtime and 100% service continuity.
  • Mentored junior IT personnel through structured training sessions and hands-on guidance, leveraging self-produced educational video content to facilitate effective knowledge exchange and team growth.

Infrastructure Supervisor

Procesadora de Tarjetas de Crédito (PTC)
Tegucigalpa , HN
01.2023 - 01.2024
  • Spearheaded the comprehensive mapping and documentation of Data Center infrastructure , creating detailed physical and logical diagrams that reduced troubleshooting time for onsite technicians.
  • Improved infrastructure reliability for a 2-rack Data Center by identifying and rectifying disconnected/redundant cabling ; developed comprehensive logical and physical diagrams in Lucidchart to streamline future maintenance and audits.
  • Guaranteed infrastructure service quality by establishing strict compliance protocols for external providers, overseeing critical technical executions to minimize operational risks and downtime.
  • Guaranteed 99.9% service availability by orchestrating the administration of hybrid infrastructure, including physical servers, networking equipment, and cloud-based solutions , ensuring seamless business continuity.
  • Drove continuous improvement strategies by leading IT teams effectively.
  • Proactively ensured optimal infrastructure performance through regular monitoring and maintenance.

Infrastructure Executive

Bank Davivienda
01.2017 - 01.2023
  • Streamlined operational workflows by administering a diverse enterprise environment, including Windows Server (Active Directory) , Linux distributions , and VMware vSphere , ensuring high system availability and resource optimization.
  • Modernized banking infrastructure by migrating legacy on-premise servers to Azure IaaS and transitioning complex databases to Azure SQL Managed Instance ; ensured high availability and compliance with financial industry security standards.
  • Delivered actionable business insights by designing and implementing ETL processes using SSIS ; developed automated, high-impact reports via SQL Server Reporting Services (SSRS) to support strategic decision-making and operational auditing.
  • Enhanced system reliability by executing large-scale infrastructure upgrades and implementing High-Availability (HA) clusters , ensuring zero-downtime environments for mission-critical applications and services.
  • Orchestrated complex technical implementations by leading collaborative efforts with third-party providers and stakeholders, ensuring all deliverables met architectural standards and business requirements.
  • Strengthened service continuity via structured troubleshooting and comprehensive documentation.

Technology Support Executive

Bank Davivienda
01.2013 - 01.2017
  • Delivered high-tier technical support across a diverse IT ecosystem, including hardware diagnostics, software troubleshooting, and network connectivity; specialized in optimizing Microsoft 365 (O365) functionalities for improved user productivity.
  • Standardized enterprise endpoints by developing customized OS deployment packages ; integrated department-specific software and security protocols, ensuring 100% policy compliance from the initial boot.
  • Ensured operational readiness through the meticulous management of IT inventory and software licensing; executed end-to-end hardware configurations, maintaining detailed records for internal audits and financial tracking.
  • Help the process of User Onboarding process by managing identity and access permissions; streamlined the configuration of user profiles, enterprise email accounts, and security groups to ensure Day-1 productivity.
  • Supervised IT support operations, optimizing technical personnel allocation and workflow distribution; provided mentorship and guidance to junior technicians to enhance first-call resolution rates.
  • Partnered with IT teams to boost operational efficiency and effectiveness.

Education

Master's - IT Management

Universidad Nacional Autónoma De Honduras
Tegucigalpa,Honduras
01-2022

Bachelor's Degree - Computer Systems Engineering

Universidad Católica De Honduras
Tegucigalpa,Honduras
01-2013

Skills

  • Windows Server administration
  • Linux system administration
  • VMware and Hyper-V virtualization
  • Azure cloud services
  • AWS foundational knowledge
  • Database management with SQL Server
  • Data reporting services
  • SQL Server Data Tools
  • Data extraction and transformation
  • Active Directory management
  • LDAP configuration
  • GPO
  • DNS management
  • DHCP management
  • TCP/IP
  • VPN
  • IIS administration
  • Firewall Basics
  • Experience with EMC, HP, and IBM SAN solutions
  • Avamar administration
  • DataDomain
  • Infrastructure Monitoring & Performance Optimization
  • Backup & Disaster Recovery (DRP)
  • Hardware/Software Installation & Troubleshooting
  • Technical documentation
  • Collaborative teamwork
  • Problem Solving
  • Adaptability
  • Initiative
  • Client support
  • Effective organization
  • Consistent reliability
  • Ongoing education
  • Server virtualization
  • Database administration
  • User management
  • Software installation

Certification

  • Microsoft Azure Administration (AZ-104), GBM University
  • AWS Systems Operations (Foundational), Netec
  • Cloud Essentials, GBM University
  • Docker Training Course for the Absolute Beginner, KodeKloud
  • Learning Linux Basics Course, KodeKloud
  • Análisis y Visualización de Datos con Power BI, Udemy
  • DNS (Domain Name System), BI Solutions
  • SCCM 2012 - Planning & Deployment, New Horizon
  • SharePoint 2013 - Core Solutions, Sistemas C&C
  • Data Engineering (Intermediate), Dartacamp
  • Backup Recovery & Media Services (BRMs), Business Development Group(BDG)
  • SQL Reporting Services, Davivienda Bank
  • Chatbot Development for Social Media, UTH University

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Director of Infrastructure & Managed Services

Hexagon Intelligence Corporation - Part-Time
01.2026 - Current

Server Administrator

Bank Cuscatlán
01.2024 - 07.2025

Infrastructure Supervisor

Procesadora de Tarjetas de Crédito (PTC)
01.2023 - 01.2024

Infrastructure Executive

Bank Davivienda
01.2017 - 01.2023

Technology Support Executive

Bank Davivienda
01.2013 - 01.2017

Master's - IT Management

Universidad Nacional Autónoma De Honduras

Bachelor's Degree - Computer Systems Engineering

Universidad Católica De Honduras

Personal Information

  • Title: Systems Engineer
  • Work Permit
  • Nationality: Honduras

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