Benjamín Nosike
Financial Advisor
El Paso,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Life and Health Insurance Producer
Transamerica Life Insurance Company
02.2024 - Current
- Explain features, advantages and disadvantages of various life insurance policies to promote sale of insurance plans.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Call on policyholders and prospective policy holders to set appointments with them.
- Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
- Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
CUSTOMER CARE ASSOCIATE
FIRST SERVICE RESIDENTIAL- REMOTE
05.2023 - 10.2023
- Take inbound/outbound from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
- Provide residents with service information and submit work orders as needed
- Coordinate with community manager and associates regarding unit and community information
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Verify and update customer information
- Research information using internal software, available resources and knowledge database.
PARTICIPANT SERVICE REPRESENTATIVE
TLC ASSOCIATES - THRIFT SAVINGS PLAN| EL PASO, TX
06.2022 - 02.2023
- Processed transactions like loans or distribution for both federal and civilian employee retirees
- Provided navigation support for participants to set up their Thrift Savings Plan online account
- Educated elderly participants on how to navigate through the websites
- Indulged in active listening and built rapport to gain participant`s confidence
- Answered all pertinent questions in professional tone to resolve participant issue
- Processed death benefits to transfer assets to beneficiaries in deceased participant account.
- Contributed to company growth by consistently achieving monthly performance goals and targets.
OUTBOUND SALES AGGENT
TLC ASSOCIATES - SPECTRUM | EL PASO, TX
01.2022 - 06.2022
- Promoted Spectrum`s phone, internet and TV services
- Determined service availability in a specific area for spectrum customers
- Acquisition of new customers through outbound sales
- Communicated with customers over the phone to sell new/ upgrade cable products and services
- Utilized sales offers and techniques to ensure long-term retention of customers and services
- Completed orders for cable service through order entry systems via phone.
REAL ESTATE SALES AGENT
KELLER WILLIAMS REALTY |El PASO, TX
09.2020 - 12.2021
- Researched active, pending, and sold listings and reviews the daily Multiple Listing System hot sheet or activity report
- Planed and coordinated appointments, open houses, showings, and meetings with clients and other real estate agents
- Actively engaged in social media platforms to stay connected with past and current clients
- Completed, submitted, and filled out paperwork, such as real estate documents, agreements, and records with the proper state agencies
- Helped both first time homeowners and sellers achieve their dream homes.
CUSTOMER SERVICE REPRESENTATIVE
G.C SERVICES VIA FEDEX| El PASO, TX
02.2019 - 03.2020
- Tracked packages to provide customers with updated information about their packages
- Addressed delivery questions and concerns
- Provided FedEx customers with a broad knowledge about issues related to pickups and deliveries
- Scheduled pickups and deliveries via order entry for both individual and business entities.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
OUTBOUND SALES AGENT
ALORICA - DIRECT TV| El Paso, TX
03.2017 - 10.2018
- Promoted Direct TV internet and TV services
- Increase the customer experience by providing information on new products, rate plans and services through up selling opportunities
- Demonstrated best judgement in the disbursement of adjustments and credits
- Deliver world class customer service and build customer satisfaction and loyalty.
CALL MANAGEMENT CORDINATOR
DIEBOLD INC.| COPPELL, TX
12.2015 - 08.2016
- Monitored real time operation of the call management system to ensure Service Level Agreement (SLA) is met and all available Customer Service Engineers (CSEs) are actively assigned to calls
- Escalated urgent service needs and CSE-related issues and concerns to appropriate management team
- Reviewed call lists; determined initial urgency and scheduling appropriately through interface with CSEs, Business Team, and customers
- Assisted in training new Call Management Coordinators in using the call management system
- Documented customer dissatisfaction and field issues and provided to business team for appropriate action.
HELP DESK SUPPORT
DIEBOLD INC. - COLLABERA STAFFING AGENCY | COPPELL, TX
07.2015 - 11.2015
- Responsible for performing user, operational, and technical support via telephone, email, internet, and intranet
- Provide troubleshooting and assistance as needed which include set up and configuration, documentation and operational guidance
- Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department`s call management system
- Escalate calls to senior staff members upon determination that problem exceeds level of experience
- Act as technical resource for help desk associate and other organizations
- Process support request from Diebold customers, Diebold field service associates, and primary electronic request from Diebold self-service terminals.
HELP DESK SUPPORT ANALYST
THEMESOFT INC. -PEPSICO | PLANO, TX
06.2013 - 09.2014
- Provided technical support to customers on telephone, email and through tickets
- Sent tickets to appropriate departments utilizing ticket tracking system
- Solved minor workstation-related issues
- Perform 1st level troubleshooting for stores as relates to POS, scanners, store workstations and Printers
- Ensure accurate and timely updates are made to Incidents using BMC Remedy ticketing systems.
Education
BACHELOR OF SCIENCE -
RUST COLLEGE
Skills
- Relationship Building
- Teamwork and Collaboration
- Work Planning and Prioritization
- Product Knowledge
- Sales expertise
- Diverse PC knowledge
- Clear communication skills
- Time management skills
Summaryofqualification
life insurance products knowledge, in-depth knowledge of insurance laws, regulations and processes; the ability to interpret insurance policies and insurance coverage; sound telephone and communication skills; and the ability to interpret and follow underwriting guidelines.
Timeline
Life and Health Insurance Producer
Transamerica Life Insurance Company
02.2024 - Current
CUSTOMER CARE ASSOCIATE
FIRST SERVICE RESIDENTIAL- REMOTE
05.2023 - 10.2023
PARTICIPANT SERVICE REPRESENTATIVE
TLC ASSOCIATES - THRIFT SAVINGS PLAN| EL PASO, TX
06.2022 - 02.2023
OUTBOUND SALES AGGENT
TLC ASSOCIATES - SPECTRUM | EL PASO, TX
01.2022 - 06.2022
REAL ESTATE SALES AGENT
KELLER WILLIAMS REALTY |El PASO, TX
09.2020 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
G.C SERVICES VIA FEDEX| El PASO, TX
02.2019 - 03.2020
OUTBOUND SALES AGENT
ALORICA - DIRECT TV| El Paso, TX
03.2017 - 10.2018
CALL MANAGEMENT CORDINATOR
DIEBOLD INC.| COPPELL, TX
12.2015 - 08.2016
HELP DESK SUPPORT
DIEBOLD INC. - COLLABERA STAFFING AGENCY | COPPELL, TX
07.2015 - 11.2015
HELP DESK SUPPORT ANALYST
THEMESOFT INC. -PEPSICO | PLANO, TX
06.2013 - 09.2014
BACHELOR OF SCIENCE -
RUST COLLEGE
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