Benjamon Oakes
Zionville,NC
Summary
Meticulous Mobile Phone Technician with 4 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for both iOS and Android-based smartphones. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality.
Overview
4
4
years of professional experience
Work History
Social Media Creator
Plemmons Student Union
08.2024 - 12.2024
- Organized regular meetings with several organizations in order to promote student and community engagement within the Plemmons Student Union
- Monitored engagement and follower increase on Instagram accounts that were then exported to Excel and created graphs presented to my team during weekly reports
- Created social media posts via Instagram at regular intervals and tracked the progression of posts
- Launched targeted social media campaigns using Instagram to enhance brand visibility, resulting in a 20% follower increase over six months
AV Technician
Appalachian State University
04.2023 - 12.2024
- Discussed with patrons their goals, assessed audio-visual needs during events such as speeches, band performances, and other events, and prepared the event space
- Configured and managed audio-visual equipment setups for over 100 events annually, ensuring optimal sound and visual quality while reducing technical issues by 30% through proactive maintenance
- Created monthly reports on equipment count and quality via Excel, which was discussed with management for monthly expense reports
- Developed marketing content strategies to highlight AV solutions, enhancing engagement and increasing event bookings through targeted communication channels
Mobile Repair Technician
Boone Cellular
02.2021 - 04.2023
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Applied external accessories such as screen protectors, skins and more.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Adhered to repair and maintenance guidelines set down for Apple devices.
Education
Bachelor of Science - Communication, Japanese
Appalachian State University
Boone, NC01.2024
Skills
- Excel
- Interpersonal Communication
- Professional Communication
- Leadership
- Team-Oriented Tasks
- Data recovery
- Device decommissioning
- Screen repair
- Data retention
- Advanced troubleshooting
- Hardware repair
- Component replacement
- Battery replacement
- Smartphone repair
Timeline
Social Media Creator
Plemmons Student Union
08.2024 - 12.2024
AV Technician
Appalachian State University
04.2023 - 12.2024
Mobile Repair Technician
Boone Cellular
02.2021 - 04.2023
Bachelor of Science - Communication, Japanese
Appalachian State University
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