Benjarmin Adams
TOLEDO,OH
Summary
Business Development Manager with experience in market analysis, client relations, and technology integration. Proven success in identifying new opportunities, crafting compelling proposals, and nurturing lasting client partnerships. Skilled in onboarding, training, and leveraging Salesforce and Power BI to optimize operations and decision-making. A collaborative team player committed to propelling growth and enhancing overall company performance. Adept at communication, customer service, and project management, with a keen eye for detail and a proactive, adaptable approach. A Bachelor of Business Administration graduate with a demonstrated ability to adapt and thrive in dynamic, fast-paced environments. Excited about the opportunity to transition into an IT Project Manager role.
Overview
3
3
years of professional experience
Work History
Business Development Manager
COFC Logistics
Toledo, OH
07.2021 - Current
- Analyze market trends and competitor activities to adapt strategies and stay ahead in the industry.
- Assist the Sales Team in identifying and pursuing new business opportunities through market research, networking, and attending industry events.
- Prepare proposals and presentations for prospective clients. * Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
- Facilitate the drafting and finalization of customer contracts to ensure clear expectations and compliance.
- Oversee client setup, including providing access to systems and ensuring smooth integration into the company's platforms.
- Conduct training sessions for clients on product features, system usage, and best practices to ensure a seamless user experience.
- Develop promotional materials and marketing campaigns.
- Assist with incorporating new technologies, including Salesforce and Power BI, to streamline operations and enhance data-driven decision-making.
- Collaborate with cross-functional teams to ensure successful implementation and adoption of these tools, resulting in improved reporting accuracy and sales tracking.
Customer Service Representative (Team Lead)
COFC Logistics
Toledo, OH
07.2021 - 07.2023
- Monitored the queues to verify that customer inquiries are answered promptly.
- Served as the escalation point for significant customer issues, utilizing de-escalation techniques, communicating patiently and understanding, and proposing ideal solutions.
- Conducted daily analysis of customer complaints and identified key pain points, resulting in a decrease in overall complaint volume.
- Worked directly with the Customer Service Manager to deliver good customer service.
- Developed and delivered comprehensive customer training sessions, increasing Salesforce portal usage.
- Helped develop, facilitate, and execute a comprehensive onboarding program for new hires.
- Maintained an error-free record of drafting and proofreading company announcements, ensuring consistent and accurate customer communication.
- Used excellent written and verbal communication, and interpersonal skills to interact respectfully with executives from various departments.
- Provided daily and weekly inventory and invoicing reports to the Customer Service Manager and Vice President of Operations.
Education
BBA - Marketing
University of Toledo
Toledo, OH05-2018
Skills
- Collaboration
- Communication
- Critical Thinking and Problem Solving
- Customer Service
- Detail-Oriented
- Fast Learner
- Flexibility
- IT Integrations
- Organized
- Project Management
- Self-Motivated
- Time Management
- Training and Mentoring
- Windows-Based Programs
Accomplishments
- I.A.N.A Future Leaders of Intermodal Program Participant
Timeline
Business Development Manager
COFC Logistics
07.2021 - Current
Customer Service Representative (Team Lead)
COFC Logistics
07.2021 - 07.2023
BBA - Marketing
University of Toledo
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