Benjawan Baxter
Sunnyvale,CA
Summary
Knowledgeable E-Commerce Manager with comprehensive background in managing online retail operations and driving sales growth. Successfully led cross-functional teams to optimize digital marketing strategies and enhance customer experience. Demonstrated proficiency in leveraging data analytics and e-commerce platforms to maximize revenue and streamline processes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail & E-Commerce Manager
NASA Ames Research Center
2022 - Current
- Own end-to-end e-commerce fulfillment: order review, fraud screening, shipment creation, and customer updates.
- Resolve customer inquiries via ReAmaze (stock issues, delivery concerns, replacements) with a service-first approach.
- Process wholesale orders in BigCommerce including packing, shipping label creation, and invoicing.
- Lead daily store readiness: walkthroughs, merchandising standards, replenishment, and space optimization.
- Manage cash handling and reporting using Square; support deposits and closeout processes.
- Drive NASA merchandise product development: artwork, mockups, sampling, HQ approvals, and product launch readiness.
- Maintain accurate product setup across BigCommerce, SkuVault, Square, and QuickBooks.
- Execute website banners, promotions, email campaigns, and social scheduling; coordinate with Google Ads on marketing efforts.
Projects Manager
Piedmont Moving System
01.2021 - 01.2022
- Coordinated commercial project moves (restaurant/hotel equipment and surgical equipment) across the Bay Area.
Cafeteria Assistant
NASA Ames Research Center
2018 - 01.2020
- Supported kitchen operations including inventory, cashiering, and hot kitchen preparation.
Guest Service
California’s Great America
01.2016 - 2018
- Handled admissions sales, ticket scanning, season pass processing, and guest issue resolution.
Real Estate Consultant
Investir-en-Thailande
Lyon, France
01.2015 - 01.2016
- Supported launch of a French real estate company in Thailand from setup through first client delivery.
Real Estate Sales Manager
La Maison de la Thailande
Bangkok, Thailand
01.2012 - 01.2015
- Sole Thailand-based sales agent responsible for 100% of Thailand sales results.
- Managed Thailand sales, listing, and rental teams; co-managed France-based sales team.
Customer Service
Service Apartment
Paris, France
01.2010 - 01.2012
- Managed guest pickups, check-in/check-out, and issue resolution.
Executive Assistant
Adams International Company
Bangkok, Thailand
01.2004 - 01.2009
- Coordinated across Bangkok HQ, U.S. office, and Philippines factory; supported schedules, meetings, and international visitors.
Executive Administrative Assistant
Asia Books Company Limited
Bangkok, Thailand
01.1999 - 01.2004
- Provided administrative support including agenda distribution and general office coordination.
Education
Certificate of French Language -
Institut Privé Campus Langues
France01.2011
Business Management & Administration Degree -
Commercial College of Bangna
Bangkok, Thailand01.1999
Diploma of Business Management -
Commercial College of Chantaburi
Thailand01-1995
Skills
- E-commerce operations
- Product development
- Social media marketing
- Microsoft Office and PhotoShop
- Leadership and team managing
- Problem solving and adaptability
- Time management
- French – Fluent (Business & Client Communication)
Accomplishments
- Recognized by management for strong leadership potential and elevated client experience execution.
- Selected to support store management in KPI analysis and strategic action planning.
- Demonstrated adaptability and resilience in high-volume luxury retail environment.
- Maintained 100% compliance with visual merchandising and brand presentation guidelines.
Certification
Digital Marketing & E-commerce Professional Certificate
Timeline
Projects Manager
Piedmont Moving System
01.2021 - 01.2022
Guest Service
California’s Great America
01.2016 - 2018
Real Estate Consultant
Investir-en-Thailande
01.2015 - 01.2016
Real Estate Sales Manager
La Maison de la Thailande
01.2012 - 01.2015
Customer Service
Service Apartment
01.2010 - 01.2012
Executive Assistant
Adams International Company
01.2004 - 01.2009
Executive Administrative Assistant
Asia Books Company Limited
01.1999 - 01.2004
Retail & E-Commerce Manager
NASA Ames Research Center
2022 - Current
Cafeteria Assistant
NASA Ames Research Center
2018 - 01.2020
Certificate of French Language -
Institut Privé Campus Langues
Business Management & Administration Degree -
Commercial College of Bangna
Diploma of Business Management -
Commercial College of Chantaburi